Job Description

Overview

We are seeking a compassionate and organized Veterinary Client Service Representative/assistant to join our dedicated team. In this role, you will be the first point of contact for pet owners and their beloved pets, providing exceptional customer service while managing the front desk operations. Responsibilities will include scheduling appointments, processing payments, handling inquiries, and ensuring a welcoming environment for both pets and their guardians.

Responsibilities

Greet clients and their pets with warmth and professionalism upon arrival. Schedule and confirm appointments for veterinary care. Answer phone calls and respond to client inquiries regarding services, procedures, and pet care. Maintain accurate patient records and manage billing processes efficiently. Assist veterinarians and technicians as needed. Ensure the reception area and exam rooms are clean, organized, and stocked with necessary supplies. Provide clients with information on pet health care products and services offered by the clinic. Handle client concerns or complaints with empathy and professionalism.

Qualifications

Education in the veterinary industry or related fields is a plus. Experience in a veterinary clinic or animal care environment is required. Strong communication skills with a friendly demeanor towards clients and pets alike. Proficiency in using office equipment and software; experience with veterinary management software (Ezyvet) is advantageous. Ability to multitask effectively in a fast-paced environment while maintaining attention to detail. A genuine love for animals and commitment to providing excellent customer service.
If you are passionate about animal care and enjoy working in a team environment, we encourage you to apply for this rewarding position as a Client Service Representative. Join us in making a difference in the lives of pets and their owners!

Job Types: Full-time, Part-time, Permanent

Pay: $20.00-$22.00 per hour

Benefits:

Company events Dental care Discounted or free food Employee assistance program Extended health care Flexible schedule Life insurance On-site parking Store discount Vision care
Experience:

veterinary clinic: 1 year (preferred)
Location:

Kelowna, BC V1Y 7E4 (preferred)
Work Location: In person