Job Description

We believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without.

Wavers are a special breed. We could write a novel on our award-winning culture and what makes us, us. However, we’d rather just show you. Take 1 minute and 48 seconds out of your day to get a quick glimpse on why you should join us.

About the Team
Our User Research team drives discovery across Wave to support intuitive and enriching product experiences. We are a collaborative group that supports Product, Marketing, and other key groups to make research-informed decisions that have a meaningful impact on small businesses’ financial operations.

About the UX Researcher
As UX Researcher, you will help teams understand our users at a human level, uncovering what inspires them to act, what keeps them up at night, what motivates their decisions and what helps them feel understood. You’ll apply your expert skill-set to uncover our customer’s end-to-end product experience and synthesize insights that inform strategic prioritization and decision making in support of making Wave work better for our small business owners.
Reporting to the Product Research Lead, you will move fluidly between driving strategic research for key Product teams to coaching and supporting others to level up overall research quality at Wave. Implementing a variety of research approaches, you will have opportunities to learn, grow, and explore various product areas, while helping to shape Wave’s user research practice and processes.

Here’s how you’ll make an impact:

• Collaborate with Product Designers and Product Managers to identify research needs and lead teams through user research initiatives from inception to socialization.
• Guide and conduct strategic, tactical and evaluative research studies, making sure the appropriate methods are used and implemented correctly.
• Analyze, synthesize, and share research findings from multiple sources as actionable insights in partnership with Product Designers and Product teams to drive business outcomes.
• Support cross-functional teams to improve their understanding and execution of research practices and processes by reviewing research plans, methods, implementation and/or sense-making activities.
• Support the optimization and evolution of research tools and processes to enable teams to execute effectively on their own research initiatives and store/share insights efficiently.
• Champion user research and advocate for user needs to strengthen user-centered design, decision-making, and culture.

You’ll thrive here if you

• Have a strong grasp of qualitative research methods (user interviews, concept testing, competitive analysis, etc.) and a moderate-to-strong grasp of quantitative research methods (survey design, quantitative data analysis, etc.)
• Are insatiably curious and driven to understand the holistic user experience and wider ecosystem of Wave
• Are motivated to build strong, meaningful relationships with multidisciplinary colleagues across Wave
• Are a willing collaborator and comfortable in both a lead and supportive role, based on the needs of the situation and stakeholders
• Are an engaging presenter with strong written and verbal communication skills
• Are excited to apply your skills and background from previous industries, roles, or disciplines to improve our product and innovate on our research approaches

What You Can Expect From Wave’s Recruitment Team:

• We are human: Sara (and the rest of our team) is a real human being who is committed to giving you the best candidate experience out there. She also has a deep love for the outdoors and travel, so feel free to chat about your best adventures!
• We acknowledge you. We will review and respond to every application, whether you are selected for an interview or not.
• We are here for you. We will coach and support you through your recruitment process to help you prepare for every step of the way as best as we can - your success is our success.
• We respect your time. We will do our best to review applications quickly, run multiple interviews on the same day, and follow up in a timely manner.
• We help you grow. We will gladly provide feedback if you ask us, because whether you join our team or not, we hope this will be a positive and valuable experience for you.
• We listen to you. We will also welcome your feedback, and we will take your suggestions to heart, so that we continuously provide the absolute best candidate experience.

At Wave, you’re treated like the incredible human being you are.

Work From Where You Work Best: We will always have a welcoming, energizing, and world-class office (in Toronto) with a space for you. Or, if you’re more comfortable working from home, the choice is yours.
We Care About Future You: You will stretch yourself and you will grow at Wave. You will also be supported on this journey with diverse learning experiences, educational allowances, mentorship, and so much more.
We Support the Full You: We make a serious investment in your health & wellness. When we think about benefits we think about body, mind, & soul and we take this stuff very seriously.
We Take Care of the Fundamentals: Fair compensation, all the office perks you’d want, and the various goodies you’d expect from a growing tech company. This is the obvious stuff, but we don’t want you to think we forgot!

We believe that a diverse and inclusive culture creates the best workplace. We embrace our differences, value individuality, and the broad spectrum of every Waver's skills and abilities. We challenge each other from a place of respect and pursuit of continuous growth. We trust each other and encourage everyone to bring their authentic selves to work, everyday. As Wavers, our voices matter, our opinions are met with an open mind. The best ideas win, no matter whose they are. Contributing to an inclusive culture is a part of all of our job descriptions.

Our culture is reflected in a stellar Glassdoor rating. We’ve been continuously recognized as one of Canada's Top Ten Most Admired Corporate Cultures and one of Canada’s Great Places to Work in categories including Technology, Millennials, Mental Health, Inclusion and Women.

Are you ready to be a Waver? Join us!