Job Description

Overview

Are you a dedicated individual who has a desire to constantly improve our stakeholder experience? We have an exciting opportunity for an UX researcher to join our Experience Team as an Experience Coordinator.

You\'ll support a wide range of experience initiatives through qualitative and quantitative UX research to uncover our stakeholders\xe2\x80\x99 needs, attitudes, opinions, perceptions, and behaviours. You\xe2\x80\x99ll use your findings, along with WorkSafeBC\xe2\x80\x99s organizational objectives, and our Experience Framework, to inform new and improved experiences for our employees, as well as the workers and employers of B.C.

Whether you are working on creating a better experience for injured workers using our secure online portals, or engaging with WorkSafeBC employees on an exciting new initiative to help improve their work lives, you\xe2\x80\x99ll be contributing to our brand promise of making a difference to people in British Columbia \xe2\x80\x93 one worker, one employer, one workplace at a time.

How you\xe2\x80\x99ll make a difference: How you\xe2\x80\x99ll make a difference: You\xe2\x80\x99ll build the understanding and trust that helps WorkSafeBC serve people across B.C.

Where you\xe2\x80\x99ll work

At WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, you\xe2\x80\x99ll work primarily from your B.C. home and occasionally in our Richmond office.

What you\'ll do

• Conduct stakeholder experience research by recruiting stakeholder participants, developing research tools, conducting fieldwork, analyzing findings, and drafting recommendations to improve our stakeholder experience
• Analyze the entire project scope including objectives, research needs, timing and budget of experience initiatives while ensuring that the Experience Framework is top-of-mind and embedded throughout the research lifecycle
• Support the implementation and rollout of our Stakeholder and Employee Experience Framework, a set of guiding principles applied corporate-wide to ensure a consistent high-level stakeholder experience is being achieved
• Support the Experience Team in developing road maps and journey maps to improve the end-to-end stakeholder experience

Is this a good fit for you?

We\xe2\x80\x99re looking for someone who can:

• Conduct a wide range of UX research and UX testing and use the results to inform user experience design
• Apply knowledge of stakeholder needs and desires to improve experiences across the organization while managing experience initiatives through their lifecycle
• Prioritize and complete several concurrent assigned tasks to meet changing deadlines, priorities, and requirements, working independently or as a member of a team
• Effectively communicate both orally and in writing with a diverse set of internal and external clients to provide clear and concise communications and recommendations
• Display tact, diplomacy and a dedication to delivering high quality service with a fine attention to detail at all times

Your background and experience

• A bachelor\xe2\x80\x99s degree in Psychology, Cognitive Science, or Market Research
• A minimum of 18 months of related experience conducting UX research, (re)designing services and systems based on research, and other relevant experience initiatives
• Working knowledge of agile design, journey mapping, UX principles, UX testing, and measuring project outcomes

We\xe2\x80\x99ll consider equivalent combinations of education and experience.

Important to know

Before we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Confirm you\xe2\x80\x99re legally entitled to work in Canada

WorkSafeBC\xe2\x80\x99s COVID-19 Employee Mandatory Vaccine Policy (the \xe2\x80\x9cPolicy\xe2\x80\x9d) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We\xe2\x80\x99re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What\xe2\x80\x99s it like to work at WorkSafeBC?

It\xe2\x80\x99s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover .

Our benefits

As a member of our team, you\xe2\x80\x99ll have access to services and benefits that help you get the most out of work \xe2\x80\x94 and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Health care and dental benefits
• Optional leave arrangements
• Development opportunities (tuition reimbursement, leadership development, and more) Learn more: Find out

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Want to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.
• We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.

WorkSafeBC