Job Description

Come join our creative, can-do writing group for Microsoft Teams! We\xe2\x80\x99re a team of end-user focused UX Design writers and Content Strategists, and we\xe2\x80\x99re looking for a versatile, tech-savvy writer to join us in creating Microsoft Teams\xe2\x80\x94and shaping the future of work for millions of people around the world, no big deal. :)

Microsoft Teams is the chat-based workspace in Office 365. It\xe2\x80\x99s all the people, content, tools, and conversations you need to get work done into one place--a hub for teamwork. Our copy and writing work for Teams includes user interface text, first-run experiences, in-product contextual assistance and notifications, web sites, video scripts, help and how-to guidance and best practices, and more. On a typical day in this role, you might:

• Work with an interaction designer to craft copy for a user interaction flow
• Do a terminology exploration for a new concept
• Develop copy treatments for a user research study or in-product experiment
• Bring your voice to a design critique of proposed features or scenarios

• Draft a new entry for our term list and review with the team
• Review customer comments and update copy to improve understanding
• Review a how-to video script
• Observe a customer study

And you\xe2\x80\x99ll do it all as a member of the Microsoft Teams Design studio, in partnership with our world-class designers, researchers, content creators, marketers, and engineering teams. You\xe2\x80\x99ll create new product experiences, and your words will help customers learn, solve their problems, and get the most out of Microsoft Teams.

You\xe2\x80\x99ll love this role if:

• You\xe2\x80\x99re passionate about words, design, and technology

• You know the names of a few parts of speech
• You love a variety of writing challenges\xe2\x80\x94from teeny mobile spaces to coherent cross-product flows
• You dig digging into metrics and customer feedback
• You thrive in creative, collaborative cultures, yet are disciplined, organized, and able to independently manage the details of your work
• You\xe2\x80\x99re proactive about communicating priorities and trade-offs\xe2\x80\x94and adjusting as you get feedback

• You\xe2\x80\x99re self-aware, growth-minded, and composed
• You understand the broader context of your work, and can always map your activities to both customer needs and business goals
• Most of all, you care about the people who are using technology, and making their experiences better

Responsibilities

• As part of the design process, write and edit friendly, brilliantly clear UX copy\xe2\x80\x94with occasional flair
• Perform functional and editorial quality assurance on copy as appropriate
• Understand and effectively use our style guide and brand voice
• Use multiple sources of customer data to inform strategic copy direction and improvements

• Drive and participate in copy coherence efforts across organizations, products, and platforms
• Work with stakeholders such as Accessibility, Localization, and Marketing

Required/Minimum Qualifications

• Bachelor\'s Degree in Arts, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 4+ years experience working in product or service design, copywriting, technical writing, writing (e.g. for marketing, advertising, e-commerce), brand design, or brand marketing.

• OR Master\'s Degree in Arts, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 3+ years experience working in product or service design, copywriting, technical writing, writing (e.g. for marketing, advertising, e-commerce), brand design, or brand marketing.
• OR equivalent experience.

Additional Preferred qualifications

• Proficiency with Microsoft Office products

• Portfolio review of writing and content samples
• North American English fluency
• Natural and inquisitive passion for modern technology

• Experience working with the Design discipline (interaction, visual)
• Experience working with customer research
• Agency copywriting experience

• Flexible, versatile writing across form factors, subject matter, and audiences
• Experience with instructional video and visuals
• Self-motivated collaboration and problem-solving skills

The position allows for up to 100% work from home, but must be based in Canada.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft