Job Description

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Level NV-09

As a Consultant - User Experience UX - Design System, you are responsible for defining and enriching the user experience of members and clients on different virtual platforms. Your role is to define user journeys and the experience members and clients should have in the digital ecosystem, based on the organization's goals, user needs and technological capabilities.

You advise and assist clients and partners as part of the delivery of important member- and client-focused solutions. You help solve complex problems using your analytical skills and detailed knowledge of the line of business.

Your projects and initiatives require extensive knowledge of your line of work. You prepare recommendations, solutions and action plans based on the organization's directions and objectives.

You interact with various stakeholders working in other fields to understand their needs, and present and explain the different aspects of the user experience.

General Information on the Position

Main Responsibilities

Find opportunities to improve the member and client experience, define business objectives and validate user needs

Define the user journeys and the desired user experience within the sector of activity, based on research and analyses

Design mock-ups, user personalities, functional specifications and information architecture for various projects

Create experiments and test solutions to understand digital client behaviours and improve platform performance

Monitor trends, identify opportunities and recommend improvements to work practices in terms of digital design and user-focused design

Help the UI, product management and IT development teams ensure that co-creation runs smoothly to ensure that the delivered solutions align with the business objectives

Other working conditions

Work location: Montreal or Levis, depending on the candidate's preference. The work arrangement for the position is hybrid work #LI-Hybrid

Temporary work: scheduled to end on December 29, 2023

Number of jobs available : 1

Qualifications

Bachelor's degree in a related field

A minimum of four years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

For vacant positions available in Quebec, please note that knowledge of French is required

Desjardins Cross-sector skills Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job Complexity, Innovation, Interpersonal Savvy

Work Location 450, boul. de Maisonneuve Ouest, Montreal

Trade Union Non Syndique

Unposting Date 2022-11-9

Job Family Marketing (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.