Job Description

As one of the fastest growing cities in Alberta, the City of Airdrie is a recognized leader in building a vibrant and sustainable community through innovation.

At the City of Airdrie, incredible opportunities happen every day in a flexible work environment that is tailored to each department. Our inclusive culture and values create a workplace where we welcome aspiring, driven and creative individuals to help us accomplish our business and community goals. We are supportive of one another, and we have fun while we serve our community. We are passionate about improving the lives of our residents through care and respect; that is the foundation of our organization. At the City of Airdrie, we learn, grow and accomplish great things together.

If you have a passion for building a better community and are ready to join the excitement, we\'d love to hear from you!

The Opportunity:

We are looking to fill two (2) positions. One (1) permanent full time position consisting of 40 hours per week and one (1) permanent part time position consisting of 32 hours per week.

The Utility department provides for the installation and maintenance of water meters, meter reading, utility billing and collections, processing of customer payments, and answering general customer inquiries.

The Utility Technician is responsible for providing operation of service valves, meter reading, installations and the maintenance of water meters for both residential and commercial accounts. The Utility Technician regularly interacts with customers at their place of residence or business, to investigate customer concerns.

Responsibilities include:

• Responsible for scheduled or ad hoc water meter reading to record usage during the billing period via electronic reading software
• Responsible for the maintenance of water meters, including conducting onsite inspections/review of meter equipment to ensure that the meter is operating efficiently without leaks or damage and compliant with applicable bylaws
• Complete water meter installations for residential or commercial buildings, reset or replace meters as needed to ensure they are working properly
• Locating curb stop valves to turn the valve on/off when requested or needed
• Responsible for hanging customer notice cards (e.g. welcome cards, disconnection cards, meter inspection cards, warning cards)
• Keep up to date on changes in the service area, such as new construction or vacant buildings
• Responsible for maintaining workspaces and equipment (e.g. technician shop area, tools and vans) to ensure they are in good working order
• Respond to concerns and communicate with customers regarding their usage (e.g. high consumption, zero consumption) or other irregularities
• Maintaining lines of communication with the Utility Customer Service Representatives to complete daily tasks including emailing routine reports, providing critical updates, and providing in-the-field expertise
• Coordinating with other City of Airdrie departments on various projects
• Participate in activities related to continuous improvement and support the implementation of new processes and/or procedures

You Bring:

• Post-secondary education, certificate, or diploma in a related field (e.g. Water and Wastewater Technician Certificate, Plumbing Certificate)
• Water Distribution Certification Level I (if not already held, it will be required after the first year of employment)
• Water Distribution Certification Level II would be an asset
• Valid Class 5 driver\'s licence
• Previous utility meter reading and installation experience
• Basic plumbing knowledge and/or plumbing experience
• Strong customer service skills
• Proficiency with various Microsoft applications (Word, Outlook, SharePoint) including a strong working knowledge of Excel
• Experience reading and interpreting location maps, drawings, plans and specifications
• Previous experience operating and working with an electronic meter reading system would be an asset
• Ability to work independently, and exercise sound judgement
• Aptitude for quick thinking and problem solving
• Strong communication and interpersonal skills
• Strong organizational skills with the ability to manage time and priorities effectively
• Ability to work well within a team environment and develop strong working relationships
• Ability and willingness to work outside in all conditions

We Offer:

Along with a competitive compensation program and City paid health and dental premiums, these positions also includes:

• Excellent and comprehensive health, dental, paramedical and benefits plan
• First-in-class pension plan
• Career development and tuition reimbursement
• Employee discounts, annual adult fitness (Genesis Place, Airdrie) pass, social events and health & wellness initiatives

Continuous learning through training and development is encouraged as are flexible work arrangements, when possible. We recognize that our people work best when they feel engaged in their environment and appreciated for their efforts and our overall benefits package reflects that.

Additional Information:

The permanent full time position (40 hours per week) and the permanent part time position (32 hours per week) include a comprehensive benefits and pension package.

Regular hours are Monday - Friday 7:30 am - 4:30 pm. Availability during these times will be required.

Next Steps:

Candidates are invited to apply online.

Postings close at 9 p.m. on the closing date listed in the posting. We recommend applying as soon as possible as we are not able to accept late applications.

Please review the job competition carefully and be sure to attach any specifically requested documentation in the My Documents section of your application.

Interviewing and hiring may commence prior to the posted closing date.

Thank you for your interest in the City of Airdrie.

City of Airdrie