Job Description

Education: Experience:

Education

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Bachelor's degree

Tasks

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Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents

Computer and technology knowledge

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Networking hardware

Work conditions and physical capabilities

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Attention to detail

Personal suitability

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Accurate Client focus Efficient interpersonal skills Organized Team player Honesty

Screening questions

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Are you currently a student? Are you currently legally able to work in Canada? Are you willing to relocate for this position? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment? What is the highest level of study you have completed?

Experience

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2 years to less than 3 years Duree de l'emploi: Permanent Langue de travail: Anglais * Heures de travail: 30 to 40 hours per week