Job Description

Founded in 1948, KSR is an industry leader in designing, engineering, and manufacturing driver interface systems of the future for Tier 1 OEMs.



KSR International has an immediate opening for a

IT Support Technician

Ridgetown Ontario



Are you a motivated professional looking to grow your career and expertise in the Automotive industry?



Are you passionate about technology and problem-solving? We're looking for a proactive and customer-focused IT Support Technician to provide support in a dynamic, fast-paced Tier 1 automotive manufacturing environment. Based in Ridgetown, Ontario, this onsite role offers the opportunity to support global operations and occasionally travel to our Rodney facility. If you have a strong technical foundation and a desire to grow in a collaborative team, we'd love to hear from you!



Reporting To

Global Director of IT



Qualifications

Education:

Diploma or Degree in Computer Science, Information Technology, or a related field Industry certifications are an asset (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation).

Experience:

3 years of experience in IT support, preferably in a manufacturing or industrial setting. Experience supporting ERP systems and production-floor technologies is highly desirable. Familiarity with ITIL practices and service desk operations.

Skills

Aligns with KSR MVV Strong understanding of Windows environments, networking fundamentals, and enterprise software. Analytical thinker with the ability to troubleshoot and resolve issues efficiently. Clear and professional communication with users at all levels of the organization. Comfortable working in a fast-paced, manufacturing environment with shifting priorities. Collaborative mindset with a willingness to assist colleagues and contribute to team success. Committed to delivering high-quality support and service to internal stakeholders.

Job Responsibilities:

Provide first-level support for hardware, software, and network issues across desktop and server environments. Diagnose and resolve computer hardware and software problems promptly and efficiently. Install, configure, and maintain desktop computers, mobile devices, printers, and other peripherals. Assist with the management and maintenance of network infrastructure, including switches, routers, and firewalls under supervision. Support ERP and mid-range systems used in manufacturing and business operations. Manage user accounts, permissions, and group policies in Active Directory. Assist with user account setup, permissions, and password resets as required. Troubleshoot and resolve issues related to Windows OS, Microsoft 365, and other enterprise applications. Maintain and deploy desktop images using standard imaging tools. Monitor and maintain network connectivity, including wireless access points and VPN. Ensure compliance with software licensing and IT security policies. Document support activities, solutions, and procedures in the IT knowledge base. Participate in IT projects, including system upgrades, rollouts, and infrastructure improvements under guidance. Provide training and support to end-users on IT systems and best practices. Monitor service desk and handle issues in a timely manner. Escalate complex or unresolved issues to senior IT staff or external vendors when necessary. Support the implementation of IT security protocols and backup procedures. Assist in reviewing and enhancing support workflows and identifying areas for automation. Stay up to date with emerging technologies and trends in the IT industry. Other duties as assigned

Benefits:

RRSP Health, Dental, and Vision Benefits Life, AD&D, LTD Benefits Vacation Annual Safety Shoe Allowance Some benefits become available following the successful completion of the probation period.

KSR International Inc. is committed to providing an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. We thank everyone for applying, however only successful applicants will be contacted for an interview.