Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience: 1 year to less than 2 years
or equivalent experience
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Security and safety
Bondable
Basic security clearance
Criminal record check
Work conditions and physical capabilities
Work under pressure
Tight deadlines
Repetitive tasks
Attention to detail
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Other benefits
Free parking available
Team building opportunities
Work Term: Permanent
Work Language: English
Hours: 35 hours per week
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