------------- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Tasks
--------- Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
Experience
-------------- 1 year to less than 2 years
Duree de l'emploi: Permanent
Langue de travail: Anglais
* Heures de travail: 30 to 40 hours per week
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