Job Description

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Description

Schedule new and follow-up appointments for psychiatric patients Confirm insurance details and patient intake requirements Track and verify daily attendance and follow-up no-shows Communicate with patients via phone, email, and text in both English and Spanish Document notes accurately in the EMR and communicate with the provider's team Provide empathetic, timely, and culturally appropriate support to patients Maintain confidentiality and comply with internal privacy protocols Coordinate with team leads on outstanding administrative follow-ups


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Hard Requirements:

Fluency in English and Spanish (spoken and written) Minimum 2 years of customer service or administrative experience (preferably in a healthcare or telehealth setting) Familiarity with EMR systems (e.g., SimplePractice, Kareo, TherapyNotes, etc.) Strong communication and organizational skills Comfortable working remotely with minimal supervision Detail-oriented, proactive, and compassionate


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Schedule:

40 hours per week Monday to Friday, 9AM-6PM Eastern Standard Time


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Offer and Benefits:

$5-$6USD/hour HMO coverage after 1 year of employment.



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About WorkStaff360

Workstaff360 is the ultimate virtual assistance solution. Our range of 360-degree services encompasses Executive Assistance, Virtual Support, Sales, Customer Service, and Bookkeeping. Benefit from the expertise of our carefully selected remote workers, ensuring cost-effectiveness and efficiency to drive your business toward success. Unlock the simplicity of Workstaff360 for streamlined operations and dedicated growth