Job Description

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you\xe2\x80\x99ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals. In return, we\xe2\x80\x99ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts \xe2\x80\x93 the best the industry has to offer. You\xe2\x80\x99ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us. About the role We\xe2\x80\x99re looking for a Unit Claims Manager to join our Customer Service Center!

What you\xe2\x80\x99ll do here:

• Direct and coordinate a team of adjusters in the course of processing claims, in order to achieve organizational objectives in terms of commitment, management of excess costs, efficiency and customer service
• Contribute to the achievement of corporate and regional objectives by measuring team performance, providing timely and ongoing coaching, ensuring quality of claims handling, level of compliance with standards, procedures and productivity
• Help to manage team processes, procedures and efficiencies by organizing, planning and controlling the optimal use of internal, financial and material resources according to the budget, while promoting teamwork and guiding the team\xe2\x80\x99s technical training
• Participate in the improvement of operational processes
• Make decisions for his/her team regarding the processing of claims and the payment of indemnities in accordance with company standards
• Promote the brand image and business principles to partners

What you bring to the table:

• At least 3 years experience in claims handling or 1 year leadership experience
• Excellent computer skills and knowledge
• Have a strong sense of personal responsibility
• Cares about people while always acting with integrity
• Create an open and honest environment
• Customer service orientated
• Strive for excellence
• Resilience and adaptability with a drive for challenging the status quo
• Ability to harness momentum and drive engagement

This posting expires February 5, 2023 at 11:59pm EST #LI-TL1 What we offer Working here means you\'ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We\xe2\x80\x99ll work with you to meet your needs. Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada. If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.