Job Description

The Client Executive will be dedicated to a portfolio of Financial Institution (FI) & Non-Bank Financial Institution (NBFI) clients with the overall objective to support their global growth and provide seamless delivery of the full suite of TTS services.

Through disciplined calling, the Client Executive will be responsible for all aspects of the relationship with the customer, including service provision, organic revenue growth and compliance and risk management.

The Client Executive is a key member of a unique global relationship network that is widely regarded as being best in class for client coverage and delivery of banking solutions in over 90 countries.

Key Responsibilities:

Revenue Retention

• Responsible for incremental cross sell and commercialization of new or enhanced TTS products and services.
• Partner with TTS Solution Sales to identify opportunities to increase client wallet penetration.
• Complete regular relationship reviews that incorporate all parts of the client\'s TTS business, including analysis on profitability, new opportunities, and pricing.

Revenue Realization

• Input all deals into CRM, ensuring smooth and timely handoff to Onboarding partners.
• Work with partners to remove roadblocks and where possible accelerate revenue realization.
• Monitor deals post go-live to ensure utilization of the product and revenue realization based on deal estimates.

Voice of the Customer

• Be the client advocate to ensure issues are addressed promptly by working with partners across TTS and utilizing client forums, such as the Client at Risk process, to facilitate and drive resolution.
• Be responsible for driving best in class client experience (monitoring Pulse surveys and leverage internal tools to monitor satisfaction levels across the organization).
• Take ownership, lead, and track specific issues/problems while holding partners accountable to deliver on client\xe2\x80\x99s requirements.
• Develop a relationship with client decision makers and influencers, to build and maintain \xe2\x80\x9cTrusted Adviser\xe2\x80\x9d status.
• Enhance collaboration across product and client groups. Partner with product specialists to drive overall client satisfaction through Voice of the Client, build client loyalty, and respond to client escalation issues promptly.
• Understand the dynamics of the local financial markets, banking and payment industries, and regulatory environments.
• Have a deep understanding of our competition by client and be able to provide valuable input to support the TTS Sales organization.
• Manage client\xe2\x80\x99s expectations and effectively engage in difficult discussions with clients.
• Strengthen the client relationship by working closely with product partners across TTS.
• Serve as a key client contact point and be ultimately responsible for all aspects of the relationship with the customer, including organic revenue growth, service provision, compliance and risk management.

Development Value:

• Experience working within a cross-regional team that allows for building network relationships outside of country base.
• Opportunity to be part of new, highly visible strategic initiative for FI TTS.
• Ownership of target market portfolio and being successful in a highly competitive market.

Competencies:

• Proactive and positive attitude.
• Disciplined, highly organized and self-motivated.
• Highly accurate worker with high level of attention to details.
• Able to perform under pressure and work to deadlines.
• Results and service oriented.
• Very strong interpersonal skills required to work in a highly demanding teamwork environment.
• Be a complete \xe2\x80\x9cteam-player\xe2\x80\x9d.
• Excellent verbal and written communication skills.
• Ability to manage and solve problems and conflicts.
• Strong leadership and influence skills.
• Respect for Compliance and Controls.

Qualifications:

• 8+ years of experience
• Educated to degree level or equivalent
• Fluent written and verbal English
• Leadership, team management experience desired
• 25% travel required

Job Family Group: Institutional Sales



Job Family: Account Management



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi\xe2\x80\x9d) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

View the " " poster. View the .

View the .

View the

Citigroup