Job Description

TRAVEL OPERATIONS COORDINATOR - WORK FROM HOME


Job Type: Full Time
Location: Philippines REMOTE


Attention: Adventure-Loving Travel Experts! Join Goway Travel Ltd.\'s Operations Team and Craft Unforgettable Journeys Around the Globe!


COMPANY DESCRIPTION
Since 1970, Goway Travel Ltd. has been providing unforgettable travel experiences for travelers from all walks of life. We are North America\xe2\x80\x99s leading travel provider to the South Pacific and continue to grow our Asia, Africa, and Latin America destinations. We offer a wide choice of travel ideas to more than 40 countries, ranging from fully independent traveling, to escorted tours and adventure touring for the more adventurous trekker. We have a global presence with our head office in Toronto and branches in Vancouver, Los Angeles, and Sydney, Australia.


DEPARTMENT/ DIVISION DESCRIPTION
The Operations team is responsible for managing and coordinating travel-related activities with suppliers to ensure the smooth and efficient execution of travel arrangements of the clients. Coordinate with other departments or teams to ensure seamless integration of travel arrangements with other operational activities.


JOB RESPONSIBILITIES

• Manage reservations daily to ensure they are quickly and accurately confirmed and adjusted as needed with suppliers.
• Report passenger information to suppliers
• Provide published product details with client manifests to ensure itinerary items are confirmed.
• Liaise with Product Staff where necessary
• Work on various confirmations, itineraries, and chaser queues as assigned.
• Itinerary QC done by person confirming last item in booking.
• Handle calls for chasing confirmations and documentation to suppliers.
• Assist in maintaining a proper electronic filing system of all confirmations and correspondence related to reservations in both the emails and the booking itself.
• Advise travel advisors and clients about destination information so they\'re aware in advance of trip requirements and information.
• Manage client and supplier communication to ensure accurate responses are received within 24 hours.
• Maintain fluency in tours and seasonal adjustments. Adjust suppliers\' requirements, and keep clients updated on any changes.
• Ensure documents get sent in a timely manner upon receipt of client information.
• Maintain accurate and up-to-date travel records, including itineraries, bookings, and invoices.

• A team player
• Strong organizational and problem-solving skills
• Good interpersonal skills
• Flexible and with the ability to multitask
• Excellent verbal & written English communication skills
• Highly detail-oriented with an ability to concentrate for an extended period of time
• Ability to identify and solve a problem or issue
• Excellent computer skills including proficiency in Microsoft Suite
• Previous experience with interpreting and loading contracts into a database is beneficial
• Previous Travel Industry experience in Operations specifically Reservations is preferred