Education: Secondary (high) school graduation certificate
Experience: Will train
Asset languages
Mandarin
Cantonese
Work setting
Airline ticket office
Travel wholesale company
Tasks
Manage difficult situations with customers
Perform general office duties
Sell travel products and travel insurance
Prepare marketing materials
Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
Calculate costs, process refunds and attend to other financial transactions
Attend to cancellations and schedule changes
Develop contact lists
Make transportation and accommodation reservations using computerized reservation and ticketing system
Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products
Travel bookings
Business travel
Leisure travel
Individual travel
Group travel
Domestic travel
International travel
Cruise ship
Geographical areas of specialization
Canada
United States
Western Europe
Central Europe
Eastern Europe
Northern Europe
Mexico and Central America
South America
Caribbean
Asia
Area of specialization
Sales
Work conditions and physical capabilities
Tight deadlines
Repetitive tasks
Attention to detail
Sitting
Work under pressure
Personal suitability
Efficient interpersonal skills
Flexibility
Organized
Reliability
Team player
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