Education: Secondary (high) school graduation certificate
Experience: Will train
Asset languages
Mandarin Cantonese
Work setting
Airline ticket office Travel wholesale company
Tasks
Manage difficult situations with customers Perform general office duties Sell travel products and travel insurance Prepare marketing materials Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events Calculate costs, process refunds and attend to other financial transactions Attend to cancellations and schedule changes Develop contact lists Make transportation and accommodation reservations using computerized reservation and ticketing system Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products
Travel bookings
Business travel Leisure travel Individual travel Group travel Domestic travel International travel Cruise ship
Geographical areas of specialization
Canada United States Western Europe Central Europe Eastern Europe Northern Europe Mexico and Central America South America Caribbean Asia
Area of specialization
Sales
Work conditions and physical capabilities
Tight deadlines Repetitive tasks Attention to detail Sitting Work under pressure
Personal suitability
Efficient interpersonal skills Flexibility Organized Reliability Team player
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