Job Description

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Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.



SUMMARY

The Managed Transportation Coordinator is responsible for executing and monitoring daily shipments to ensure accuracy, efficiency, and complete end-to-end visibility. This role supports customers, carriers, warehouses, and internal teams through proactive communication, issue resolution, and maintaining high-quality data within the Transportation Management System (TMS).



Monday to Friday 9:30am-6:00pm

RESPONSIBILITIES

Shipment Execution & Tracking

Execute and monitor daily shipments, including tendering, dispatching, tracking, and updating statuses in the TMS. Track and trace shipments to ensure on-time pickup and delivery; identify delays or service risks. Confirm appointments and coordinate dock requirements and order readiness with warehouses. Validate shipment details and process documentation (BOLs, packing lists, customs documents, PODs).

Customer & Carrier Communication

Provide customers with accurate ETAs, delay notifications, and recovery updates. Communicate with carriers via phone, email, and portals to obtain timely shipment information. Partner with warehouse operations and customer service to prioritize and coordinate shipments, including special handling or time-sensitive moves.

Data Integrity, Billing & Reporting

Maintain accurate TMS data including reference numbers, weights, dimensions, accessorials, and shipment notes. Prepare exception logs, recovery summaries, KPI metrics, and other required reports. Support billing audits to ensure invoicing accuracy and adherence to SLAs.

Issue Resolution & Continuous Improvement

Resolve shipment issues quickly and escalate recurring concerns to the MT Representative/Manager. Recommend mode changes or alternative solutions when shipments are at risk. Identify opportunities for process improvements and cost-saving initiatives.

EDUCATION AND EXPERIENCE



2-3 years of experience in transportation or warehouse operations. College diploma or degree in Business, Logistics, or related field (asset). Experience with TMS platforms; WMS experience an asset. Experience supporting e-commerce or B2C, B2B, Final Mile transportation environments is beneficial.

SKILLS

Strong organizational skills and attention to detail with high data accuracy. Excellent verbal and written communication skills. Ability to prioritize, multitask, and make sound decisions in a fast-paced environment. Analytical problem-solving mindset with the ability to react quickly to service issues. Customer-first mentality and ability to maintain composure under pressure. Commitment to continuous learning and improvement. Collaborative, team-oriented approach.

Why Join Us

Work in an environment where safety is our first priority The opportunity to build a career with a growing company Medical, dental, and vision coverage for you and your family Life and disability insurance Wellness programs to support your family's well-being A Retirement Savings Program with a company match Company team wear allowance Employee Appreciation Day Company sponsored social events Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.