Job Description

Hello! I'm Baptiste, Recruitment Consultant for the staffing agency Fed Supply, a leading specialist in supply chain, logistics, transportation, and customer service. We offer temporary and permanent positions throughout the Greater Montreal area. Our team, experts in the Supply Chain and logistics field, speaks your language and understands your world.I am currently assisting one of my clients, specialized in transportation, warehousing, and handling. Located in East Montreal, this company is looking for a Transport Supervisor.Responsabilities:
- Ensure exceptional and respectful customer service throughout the transport process.
- Be the first point of contact for clients: manage delays, solve issues, and respond to requests within 30 minutes.
- Maintain strong relationships with clients through regular follow-ups.
- Document and resolve errors related to receiving, shipping, or documentation.- Process and validate customer orders for internal teams.
- Verify the accuracy of data entered into the system and correct errors.
- Inform clients about customs and transportation regulations.
- Coordinate priorities within the team and supervise members (training, support, responding to questions).
- Write and edit administrative documents (reports, emails, memos).
- Support continuous improvement initiatives within the organization.Your Profile:
- Languages: bilingual (French/English), spoken and written, to communicate with English-speaking clients.
- Education: College or university diploma in administration or related field.
- 3 to 5 years of experience in maritime and road transport in Canada.
- At least 2 years in a supervisory role.
- Intermediate to advanced proficiency in MS Office Suite.
- Solid experience with logistics and transportation documentation.
- Excellent customer service skills and problem-solving abilities.
- Team spirit, clear and professional communication.
- Ability to manage multiple tasks in a fast-paced environment.
- Autonomy, strong ethics, empathy, and organizational rigor.
- Ability to quickly adapt to new challenges and bounce back from setbacks.Benefits offered:
Insurance (dental, life, disability), telemedicine, paid leave, friendly work environment, casual dress code, on-site parking, flexible hours, team events.We value diversity and encourage applications from all backgrounds. If you want to grow in the transport industry and take on an exciting challenge, send us your resume today.Process: First interview with Baptiste GAERTNER, Recruitment Consultant at Fed Supply - then interview with the company's HR Manager and the Hiring Manager.
To apply: www.fedsupply.caThe masculine is used here solely to simplify the reading.Fed SupplyFed Supply is specialized in temporary and permanent Supply Chain and Logistic's positions.

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