Job Description

Please note: The TTC Special Constable Service is now accepting Ontario Association of Chiefs of Police (OACP) Certificates. Please ensure to include a valid copy of your certificate with your resume and cover letter. Those without a current OACP Certificate may be invited to the TTC\'s internal testing.

JOB INFORMATION
Requisition ID: 8062
Number of Vacancies: Up to 40
Department: Special Constable Service (20000028) - Patrol Section (30000329)
Salary Information: $36.82 - $46.02
Pay Scale Group: TEEO (CAN/A/D/TEEO)

Union: CUPE 5089
Employment Type: Regular
Weekly Hours: 80 Off Days: Various Shift: Rotating
Posted On: July 17, 2023
Last Day to Apply: July 28, 2023
Reports to: Staff Sergeant (Acting)

The Toronto Transit Commission (TTC) is North America\'s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC\'s vision is to be a transit system that makes Toronto proud. The TTC\'s recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

JOB INFORMATION

We are currently seeking Transit Special Constables to work 80 hours bi-weekly with rotating shifts and various off-days.

KEY ACCOUNTABILITIES

• Delivering law enforcement, emergency/incident response, investigation, patrol, crime prevention, inspection including revenue protection, detection, deterrent and customer service duties to protect TTC employees, customers, facilities and vehicles
• Carrying out the duties of a sworn Special Constable/Peace Officer, Provincial Offences Officer, agent and occupier of the TTC in accordance with Federal and Provincial statutes, Municipal By-laws and established contracts, agreements, policies and procedures.
• Responsible for treating passengers and employees with respect and dignity and ensuring the needs of passengers and employees with disabilities are accommodated in accordance with the Ontario Human Rights Code and Related Orders.
• Promoting and maintaining positive customer relations and communications with the public and TTC employees.

SKILLS, KNOWLEDGE AND EXPERIENCE

• Successful completion of Grade 12 or its recognized equivalent combined with several years of directly related experience in customer service/hospitality, healthcare, or social services.
• Demonstrated experience dealing with diverse and vulnerable communities.
• Demonstrated ability to de-escalate situations of a contentious nature.
• Demonstrated ability to work effectively in a team environment.
• Comprehensive knowledge of law enforcement and security operations.
• Strong and effective interpersonal, verbal and written communications skills; and the ability to be diplomatic, tactful, patient and courteous while providing a high level of customer service.
• Strong situational assessment, analytical, problem solving and decision-making skills, including the ability to apply these skills in difficult, challenging and dangerous situations
• Solid administrative and organizational skills to prioritize and complete planned and unplanned duties including investigations, patrol, enforcement activities, incident and emergency response and other assignments.
• Working knowledge of computers, applications (Microsoft Word, Excel, databases, etc.)
• Must pass the TTC Special Constable selection recruitment process and established training standards.
• Must pass annual re-qualification training and established background investigations as required.
• Must be eligible to obtain and maintain Special Constable status in accordance with any established Agreement.
• Possess a valid, non-probationary Province of Ontario class G driver\'s licence or an equivalent licence from another Canadian Province or Territory.
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

This position is designated Safety-Sensitive, Specified Management or Designated Executive under the TTC\'s Fitness for Duty Policy. If you do not currently hold a designated position, you will be required to pass a drug test as part of the certification process. The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC\'s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

Toronto Transit Commission