Job Description

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across British Columbia. Our people are passionate about their work and public safety, and we are looking for someone to join our team who shares that same spirit of collaboration and wants to contribute to our vision of safer communities in British Columbia through excellence in public safety communication.

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the communities we proudly serve.

E-Comm\'s Transformation Group is seeking an experienced and client-centric Project Manager to join their team. As the Transformation Project Manager, you will collaborate and support internal departments on the planning, management, and delivery of strategic business projects and programs.

In addition to providing expertise in traditional project management for business projects, the Project Manager acts as a consultant to our business areas, helping them bring their ideas to life as well-defined initiatives aligned with our strategic direction. You may also enable organizational agility by coaching junior project leads and owning operational support functions.

Our ideal candidate will have strong experience in people, process, and business technology projects, combined with strong change management skills to collaborate with our business units (Finance, People & Culture, Communications, Legal, etc.). The Project Manager will deliver a variety of project types such as process redesign, product selection, technology implementation on time and on budget using both traditional and agile methodologies, while identifying opportunities for quality and efficiency improvements.

Your key responsibilities in this role will include:

• Supporting project sponsors as project delivery consultant, recommending the most appropriate approach for project delivery, and the best delivery method for individual work streams

• Providing project sponsors with guidance on when and how to use waterfall and agile delivery frameworks
• Leading business case development with the focus on right sizing initiative scope, schedule, and budget to deliver stated business objectives within delivery constraints
• Developing governance models to enable efficient project communication and decision making
• Planning, prepping, and facilitating work stream, team, steering committee, and ad hoc meetings as needed to \'run\' the project governance model
• Proactively identifying and mitigating risks
• Owning the development and management of project schedules and budgets, along with supporting project management artifacts like risk, issue, decision logs; change management approaches; and resource plans
• Measuring and reporting project status and health using appropriate project management tools and techniques
• Engaging with subject matter experts to facilitate development, coordination, and delivery of work items and schedules
• Identifying and coordinating inter and intra work stream dependencies
• Working with vendors to develop standard tools and processes to support project delivery
• Working closely with our Technology Services Delivery team, engaging in technology vendor selection and onboarding; manage technology vendors for delivery of project-related activities
• Developing tools and processes needed for ongoing support of any new technical functional services introduced
• Developing and delivering change and communication management strategies
• Investing in the continuous improvement of Transformation Office tools, processes, and services

We are looking for a self-starter who owns their work and can be a strong support for their project Sponsors. You will be a skilled communicator who is able to connect verbally, visually and in writing with external vendors and E-Comm leadership and team members at all levels of the organization.

What you will need:

• Five or more years of project management experience

• Education, training, and experience collectively equivalent to a Master\'s Degree in a Business, Computer Science, or technology-focused discipline
• Experience with a variety of project types (process redesign, technology implementation, policy change, vendor product selection, etc.)
• Experience with both on-premise and cloud-hosted applications
• Strong expertise with MS Word, Excel, Visio, SharePoint, and PowerPoint
• Experience with Smartsheet (our project management solution)
• An understanding of various methodologies and frameworks like ITSM, SDLC, ITIL, change, quality, and Agile and waterfall methodologies

What we offer:

• Meaningful work - work with a sense of purpose, supporting the public and first-responders

• Competitive salary - with the opportunity for increases
• Generous vacation plan
• Earned Time Off - eligibility to participate in our Accumulated Time-Off Program
• Excellent extended health and dental benefits
• Pension - we are members of the Municipal Pension Plan, a defined benefits fund
• Career development - we are supportive in developing your skills while pursuing your career at E-Comm

Security Requirements:
As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm.
The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is roughly 3 to 5 years.
To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

E-Comm offers a competitive salary of between $100,484 and $118,787, coupled with excellent benefits. This position is based in Vancouver with the opportunity for hybrid working arrangements.

This role will remain open until filled.

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability please email talent@ecomm911.ca

E-Comm 9-1-1