Job Description

WHO WE AREAs a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more at www.ecomm911.caAt E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.OUR VALUESRESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATIONE-Comm's Transformation department is seeking an experienced, client-centric Transformation Project Manager to join our Enterprise Project Management Office (EPMO). If you're a results-driven leader with a passion for managing complex, cross-functional projects and want to make a meaningful impact, we want to hear from you!As the Project Manager, you will collaborate with internal departments and our Technology Project Management Office (TSPMO) to plan, manage, and deliver strategic business projects and programs. You'll take on the role of a trusted consultant, helping business areas bring their ideas to life while ensuring alignment with our overall strategic direction. You'll be pivotal in driving change management initiatives, managing both traditional and agile project methodologies, and fostering organizational agility.You will be responsible for delivering high-impact projects that span process redesign, technology implementation, product selection, and more. Your expertise in project management will be key in ensuring timely and on-budget delivery. Your leadership will guide junior project leads while optimizing operational support functions across the organization.Key Responsibilities include:Business Case Development: Lead the creation of project summaries, ensuring that initiatives are scoped, scheduled, and budgeted to meet business objectivesProject Delivery Consultant: Work alongside project sponsors to advise on the best delivery approach for each initiative, utilizing both waterfall and agile frameworksGovernance Models: Maintain governance models to enable efficient project communication, decision-making, and successful deliveryFacilitate Communication: Lead work stream, team, and steering committee meetings to ensure governance is followed and all stakeholders are informedRisk Management: Proactively identify, assess, and mitigate risks throughout the project lifecycleSchedule & Budget Management: Own the development and management of detailed project schedules, budgets, and artifacts (RAID logs, change management, etc.)Project Status Reporting: Regularly measure and report on project health and status, ensuring transparency and timely decision-makingCross-Functional Collaboration: Work with subject matter experts across teams to ensure the successful delivery of work items and schedules as well as identify and manage dependencies between different work streams, ensuring alignment across functionsVendor Coordination: Work with vendors on the development and execution of project tools and processes, ensuring effective technology selection and onboardingContinuous Improvement: Contribute to the development and improvement of processes and tools used by the EPMOChange & Communication Management: Develop and implement change management strategies, ensuring smooth transitions and buy-in from key stakeholdersOur Ideal Candidate:

• You're a natural at building relationships and managing projects that require collaboration across cross-functional departments
• You thrive in environments with high ambiguity and can manage projects that don't always have all the information at the start
• You're able to manage large budgets and ensure your projects stay on track, on time, and within scope-without losing sight of optimization and process improvement
• Your critical thinking and decision-making skills make you a reliable partner to senior leaders and stakeholders alike

What You'll Need:

• 8+ years of project management experience, with proven success managing complex, cross-functional projects
• Bachelor's Degree (or equivalent) in Business, or a combination of education, training and relevant experience
• Diverse project experience: Strong background in process redesign, technology implementation, vendor product selection, policy change, and more
• Project Leadership: Ability to manage multiple high-budget, complex projects with minimal direction. Experience with multi-stakeholder engagement, managing project teams across cross-functional departments
• Technology Affinity: A strong understanding of how technology and business processes intersect and experience managing technology-related projects
• Proficiency with Tools: Expertise in MS Word, Excel, Visio, PowerPoint, SharePoint, and Smartsheet (our project management solution)
• Agile & Waterfall Knowledge: In-depth understanding of project management methodologies
• Problem-Solving & Innovation: Think outside the box to find innovative solutions to challenges; this is not a rinse-and-repeat role
• Communication & Influence: Strong interpersonal skills to push back when needed, engage stakeholders, and manage relationships without causing friction

Security Requirements:As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 5 years.To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.What we offer:

• Meaningful work - work with a sense of purpose, supporting the public and first-responders
• Competitive salary - with the opportunity for increase
• 4 weeks' vacation to start
• Eligibility to participate in our Personal Time-Off Program
• 100% paid extended health and dental benefits
• Pension - employer matched contributions to Municipal Pension Plan, a defined benefits plan
• Career development - we are supportive in developing your skills while pursuing your career at E-Comm

Vaccination Policy: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.Job Details:

• Number of positions: 1
• Job status: Regular Full-Time
• Hours of work: Monday to Friday, 40 hours per week
• Wage/Salary: P3 $125,000 to $ $140,000 depending on experience
• Employee Group: Exempt
• Department: Transformation
• Location: E-Comm Lower Mainland (3301 Pender Street, Vancouver, BC)/Hybrid
• CLOSING DATE FOR APPLICATIONS: March 7, 2025 @ 11.59pm

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability, please email talent@ecomm911.ca

E-Comm 9-1-1