Job Description

Department:

Operations / Human Resources

Reports To:

Human Resources Manager

Employment Type:

Full-Time

Position Summary:

The Training and Compliance Manager is responsible for overseeing the training and regulatory compliance of all security concierge personnel across client sites. This role ensures that employees are professionally trained in customer service, emergency procedures, and relevant security protocols in line with Canadian laws and provincial security guard regulations. The manager will also audit operations to ensure quality, legal compliance, and consistent service delivery.

Key Responsibilities:

Training & Development:

Develop and deliver onboarding programs for security concierge personnel, with a focus on professionalism, hospitality, and public safety. Maintain up-to-date training materials that comply with provincial security legislation (e.g., Ontario's Private Security and Investigative Services Act). Schedule and lead training sessions in areas such as:
- Customer service excellence

- Access control and visitor management systems

- Emergency response (fire, medical, evacuation)

- Conflict de-escalation

- Occupational health & safety

Manage and track certifications such as valid provincial security licences and First Aid/CPR training.

Compliance Oversight:

Conduct internal audits and site inspections to ensure compliance with:
- Provincial security guard regulations

- Company policies and SOPs

- Health & safety standards

Investigate and document incidents, breaches, or complaints, and corrective actions.

Leadership & Collaboration:

Work closely with Site Supervisors, Operations Manager and Human Resources to align training goals with client expectations. Coach and support team leads on performance issues, policy interpretation, and employee development. Act as the point of contact with provincial regulators during audits or investigations.

Reporting & Administration:

Maintain detailed training and compliance records, training logs, and audit results. Provide regular reports to senior leadership on compliance status, training completion, and improvement initiatives.

Qualifications:

Post-secondary education in Security Management, Human Resources, or a related field. Minimum 3-5 years of experience in a training or compliance role within the security, facilities, or concierge sectors. In-depth understanding of Canadian security regulations (e.g., Ontario Ministry of the Solicitor General requirements). Certified in First Aid/CPR; WHMIS training preferred. Experience with LMS platforms and Microsoft Office Suite.

Core Competencies:

Strong leadership and communication skills. Knowledge of customer service in high-end residential, commercial, or corporate environments. Ability to manage multiple projects and meet deadlines. Detail-oriented with a strong focus on documentation and process improvement. Ability to work flexible hours and travel to various client sites across the province or country.

Working Conditions:

In office work setting. Valid G driver's license and access to a vehicle may be required.
Job Types: Full-time, Permanent

Pay: $52,500.00-$71,200.00 per year

Benefits:

Company car Company events Dental care On-site parking Paid time off Vision care
Work Location: In person

Expected start date: 2025-10-06