Job Description

As part of the Trade Spend and Deductions Team, you will be managing a set of customer accounts to provide timely and accurate validation and claims creation of trade deductions. Daily interaction with Customer Service Representatives, Sales as well as Customers and Clients.

Daily management of all trade deductions and Post audit deductions, as assigned Includes monitoring deduction status, header types, reason codes and days outstanding Accurate validation -using Excel functions- with complete supporting documents as per SOP Daily monitoring of open deductions to ensure timely clearing Weekly review of individual and team goal to achieve month end targets Engage customers, client, and sales where required to resolve discrepancies Support investigation of trade related promotions as a result of deductions taken by customers Source backup documentation (debit notes and POS data when available) for deductions taken Monitor performance metrics for deductions Collect outstanding unauthorized deductions that customer agreed to repay and support the customer collection process Escalate deductions issues to Team Manager and Sales team Supply customer specific TPM reports and analysis as required For continuous improvement, address promotion setup accuracy versus customer deduction and promotional programs Be familiar with costing sheets, deal sheets, contract, promotions for assigned customers Work on special projects as required Backup support for team members as required Work closely with the Trade Spend Analysts for claims accuracy for assigned customers Relevant degree, diploma or equivalent experience required. Previous CPG or food industry experience with major retailers 2 - 5 years customer deductions experience: bill backs, price protections, allowances. Excellent verbal and written communication and problem-solving skills Excellent organizational and time management skills Proven ability to manage multiple priorities and adapt to changing needs of the business Resolve issues and fixing the root cause Strong team player with good interpersonal skills and a desire to work in a team environment Must be positive, passionate, and willing to make a difference Knowledge of Trade systems an asset (SAP, TPM, MEI, AFS, Exceedra} Strong Computer skills (MS Office, Excel Intermediate-Advanced) GS1 Knowledge a strong asset

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Acosta is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.




Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.




But it's not just about what we do - it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.




Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.




Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.



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