Job Description

Powered by water... and by people like you

Providing clean electricity to 4 million customers takes a diverse workforce and that\xe2\x80\x99s where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We\'re proud to be
ranked as one of B.C.\'s Top Employers and one of Canada\'s Best Diversity Employers. Join us as we
build an even cleaner B.C. JOB DESCRIPTION
Duties:

• Greets visitors to the Visitor Centre as an ambassador of BC Hydro. Explains the self-guided

tour or guided tour information. Answers questions about other tourism opportunities in the area
and provides directions where possible.

• Provides guided tours following established tour content, tailoring content to meet the needs and

interests of the assigned group. Explains how electricity is generated, discusses the history and
construction of the generating station/dam, and provides information on BC Hydro\xe2\x80\x99s current
initiatives, services and programs, including environmental programs and local capital projects.

• Responds to non-routine enquiries and questions by sharing information with visitors, referring

visitors to other resources within the organization where appropriate. Assists others over the
phone or via email with enquiries about the Visitor Centre or general BC Hydro questions.

• Utilizes the Point of Sale (POS) system to process admission fees and retail purchases from the

gift shop. Handles cash, counts daily intake, and completes end of day reporting. Trouble shoots
problems with the POS system and escalates as required.

• Performs clerical duties such as filing, completing reports, answering telephones, checking

safety equipment and supplies, and taking minutes at meetings.

• Performs duties of a minor nature related to the above duties which do not affect the rating of the

job.


Qualifications:

• Partial completion of high school, plus some experience in customer service, public speaking,

giving presentations and/or leading groups. Completion of in-house training program upon hire.



#CPGN1

ADDITIONAL INFORMATION

This position is affiliated with the Movement of United Professionals union (MoveUP/COPE).
http://moveuptogether.ca
MOU#83
This offer is for a position that is covered under MOU#83 of the Collective Agreement between
MoveUp, Local 378 and BC Hydro.

BC Hydro\'s Visitor Centres educate visitors on hydroelectric generation and electrical safety,and
tell the story of BC Hydro in the region. Tour Guides at our Visitor Centres have an important role
in delivering a positive educational experience.

Our ideal candidates for the Tour Guide jobs at the W.A.C. Bennett Dam Visitor Centre in
Hudson\'s Hope, B.C. would have an interest in electricity, customer service, travel / tourism, as
well as a zest for learning and an ability to translate these learnings to our visitors. As a Tour
Guide, you act as an ambassador for our company and are a primary resource for sharing
knowledge on how electricity is generated, the history and construction of the facility, and BC
Hydro\xe2\x80\x99s current initiatives, services and programs, including environmental programs and local
capital projects.

• This is a casual temporary employment opportunity starting May 1, 2023 and ending September

04, 2023.

• Hours vary depending on candidate availability, visitor centre hours, and scheduled tours.

Typically, successful candidates are scheduled to work 20 to 30 hours per week. Schedules are
shared in advance.

• The W.A.C. Bennett Dam Visitor Centre is located on Canyon Drive in Hudson\'s Hope, B.C.

• The Visitor Centre is open weekdays and weekends and successful incumbents must be

available to work on weekends and holidays.

• Please note that public transit does not serve this location.

• Preference will be given to candidates that are familiar with the local community and visitor

centre, candidates that are enrolled or have completed a post-secondary tourism program, and/or
students enrolled in an electrical trade, technology or engineering post-secondary program.

• Ideal candidates will have a basic knowledge of the operation, construction practices and

systems/equipment involved in a generating station, or will quickly acquire this knowledge upon
starting employment. An interest in the environment and history is also considered an asset.

• Completion of an in-house training program is required upon hire.

• Tour Guides earn an hourly wage of approx. $22. This hourly rate is a combination of the hourly

wage ($18.74 / hr) plus an additional percentage of 17.58% in lieu of benefits. Tour Guides may
be eligible to receive a stipend of $200 per month payable at the end of the completed contract in
accordance with MOU#83.

** To learn more about our visitor centres, please visit www.bchydro.com/bennett



Working Conditions:

• Majority of time spent on feet and may be exposed to unpleasant sections and areas within the

generating station.

We\'re always looking for exceptional people to bring new ideas, fresh thinking and the motivation
to help shape the electricity system in B.C. It\'s an exciting time to be a part of our team as we
invest in our system and prepare to meet the challenges of tomorrow.

Our values guide our work. Want to join us?

We are safe.
We are here for our customers.
We are one team.
We include everyone.
We act with integrity and respect.
We are forward thinking.

BC Hydro is an equal opportunity employer.

We include everyone. We welcome applications from anyone, including members of visible
minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual
orientations and gender identities, and others with the skills and knowledge to productively
engage with diverse communities.

We are also happy to provide reasonable accommodations throughout the selection process and
while working at BC Hydro. If you require support applying online because you are a person with a
disability, please contact us at Recruitmenthelp@

BC Hydro has a COVID-19 Vaccination Policy that requires employees to have a full series of
COVID-19 vaccine and provide proof of vaccination on request. This Policy is currently suspended
but may resume at BC Hydro\'s discretion. While the Policy is suspended, all new employees are
required to disclose their vaccination status to BC Hydro.

Flexible work model role definitions
===========================
Our four role types identify the degree of flexibility an employee could have to work from home
based on the type of work they do. The flexibility for an individual job is up to the manager for
each position and the operational requirements. Employees also have the right to work full-time
from the office if they prefer. All of our roles require at least some in-person time.

IBEW/Field \xe2\x80\x93 No option to work from home
Resident \xe2\x80\x93 Works primarily (4+ days per week) in the office.
Hybrid \xe2\x80\x93 May be able to work from home up to 3 days per week.
Remote \xe2\x80\x93 Works from home 4+ days per week

HOW TO APPLY Don\'t forget to update your Candidate Profile with your current resume and copies of your
certifications. If applicable, include your Trades Qualification. This will ensure we have all the
necessary information to assess your application without any delays.
Date Posted: 2023-02-17 Closing Date: 2023-03-05