Job Description

Powered by water... and by people like you

Providing clean electricity to 4 million customers takes a diverse workforce and that\xe2\x80\x99s where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We\'re proud to be
ranked as one of B.C.\'s Top Employers and one of Canada\'s Best Diversity Employers. Join us as we
build an even cleaner B.C. JOB DESCRIPTION
Duties:

• Acts as work leader for the Tour Guides by: providing direction and training; resolving work

problems among staff; supporting the preparation, coordination and delivery of training program;
preparing work schedules taking into account time-off requests and operational requirements;
assigning one-off jobs to tour guides based on their skill set and experience; maintaining time and
expense records.

• Performs the same duties as incumbents in the Tour Guide job, and in addition: schedules and

books tours; responds to escalated customer services issues and enquires; identifies and resolves
staff and visitor problems, escalating to management as required.

• Provides consistent information and messaging to Tour Guides. Acts as a resource for Tour

Guides by maintaining knowledge of electrical and generating system history and keeping current
on new developments. Stays informed about local tourist attractions/events and encourages staff
to direct visitors to such attractions.

• Supports the day to day operations of the Visitor Centre by: ensuring all audio visual and display

equipment is in operating order and arranging maintenance as required; monitoring security video
screens (where available) to ensure both BC Hydro facility and visitors are safe; responding to
emergent maintenance issues such as display repair, emergency clean up, spills, etc.; ensuring
the Visitor Centre is in good working order at season opening and winterized at end of season.

• Contacts established service providers for facility maintenance (plumber, electrician, janitor, etc.)

when issues outside of the normal scheduled service arise. Checks quality of work performed by
service providers to ensure work is completed to acceptable standards. Reports any issues or
concerns to the Visitor Centre Manager. May oversee local work contracts.

• Performs a variety of administrative and clerical duties such as: processing invoices for payment;

filing correspondence, reports and manuals; distributing mail; maintaining, compiling and



preparing various records and reports such as monthly reports, survey results; ordering and
maintaining stationary supplies.

• Performs duties of a minor nature, related to the above duties, which do not affect the rating of

the job.



Qualifications:

• Completion of high school, plus experience in customer service, public speaking, giving

presentations and/or leading groups, as well as experience as a supervisor or work leader.

• The successful candidate will normally have previous experience in the Tour Guide job.

Satisfactory performance on the job requires approximately 3 months (at least one full season to
acquire the full range of task experience) to acquire the additional knowledge/skills necessary to
perform the full scope of the job.

ADDITIONAL INFORMATION

This position is affiliated with the Movement of United Professionals union (MoveUP/COPE).
http://moveuptogether.ca
This offer is for a position that is covered under MOU#83 of the Collective Agreement between
MoveUp, Local 378 and BC Hydro.

BC Hydro\'s Visitor Centres educate visitors on hydroelectric generation and electrical safety, and
tell the story of BC Hydro in the region. Tour Guides at our Visitor Centres have an important role
in delivering a positive educational experience.

• This is a Full-Time Temporary employment opportunity starting April 11, 2023 and ending

September 08, 2023.

• The W.A.C. Bennett Dam Visitor Centre is located on Canyon Drive in Hudson\'s Hope, B.C.

• The Visitor Center is open weekdays and weekends and the successful incumbent must be

available to work on weekends and holidays.

• Please note that public transit does not serve this location and Tour Guide Leaders must have

reliable transportation.

Working Conditions:

• Majority of time spent on feet and may be exposed to unpleasant sections and areas within the

generating station.

• This position will be posted concurrently
  

** To learn more about our visitor centres, please visit www.bchydro.com/bennett


We\'re always looking for exceptional people to bring new ideas, fresh thinking and the motivation
to help shape the electricity system in B.C. It\'s an exciting time to be a part of our team as we
invest in our system and prepare to meet the challenges of tomorrow.

Our values guide our work. Want to join us?

We are safe.
We are here for our customers.
We are one team.
We include everyone.
We act with integrity and respect.
We are forward thinking.

BC Hydro is an equal opportunity employer.

We include everyone. We welcome applications from anyone, including members of visible
minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual
orientations and gender identities, and others with the skills and knowledge to productively
engage with diverse communities.

We are also happy to provide reasonable accommodations throughout the selection process and
while working at BC Hydro. If you require support applying online because you are a person with a
disability, please contact us at Recruitmenthelp@

BC Hydro has a COVID-19 Vaccination Policy that requires employees to have a full series of
COVID-19 vaccine and provide proof of vaccination on request. This Policy is currently suspended
but may resume at BC Hydro\'s discretion. While the Policy is suspended, all new employees are
required to disclose their vaccination status to BC Hydro.

Flexible work model role definitions
===========================
Our four role types identify the degree of flexibility an employee could have to work from home
based on the type of work they do. The flexibility for an individual job is up to the manager for
each position and the operational requirements. Employees also have the right to work full-time
from the office if they prefer. All of our roles require at least some in-person time.

IBEW/Field \xe2\x80\x93 No option to work from home
Resident \xe2\x80\x93 Works primarily (4+ days per week) in the office.
Hybrid \xe2\x80\x93 May be able to work from home up to 3 days per week.
Remote \xe2\x80\x93 Works from home 4+ days per week

HOW TO APPLY Don\'t forget to update your Candidate Profile with your current resume and copies of your
certifications. If applicable, include your Trades Qualification. This will ensure we have all the
necessary information to assess your application without any delays.
Date Posted: 2023-01-17 Closing Date: 2023-01-31