Job Description

Overview
Paladin Security: Making the World a Safer and Friendlier Place because we !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Job Skills / Requirements
Site Description:
Toronto Pearson International Airport is the fourth-largest entry point in North America. It is Canada's largest and busiest airports with approximately 456,000 flights and 44 million passengers travelling annually. Toronto Pearson is a hub for the movement of people and goods across the country, continent and globally. Toronto Pearson continues to grow with the increasing number of passengers annually by partnering with new airlines and connecting passengers to different regions of the world. Toronto Pearson is home to some world class shops, restaurants and handy services to cater to everyone's needs. The GTAA is the operator and manager of Toronto Pearson International Airport with a 15-member Board of Directors comprised of professionals from the world of aviation and business sectors as well as local citizens.
Position: Full Time Holding Area Dispatch (Temp)
Site: Toronto Pearson Airport
Hours: Monday to Friday (1500 - 2300)
Payrate: $19.30 / an hour
Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours
Internal Posting Date: October 17, 2025
Internal Posting Closing Date: October 24, 2025
External Posting Closing Date: October 31, 2025
Key Responsibilities:
Working on assigned shifts, Commercial Vehicle Holding Area Dispatcher will oversee the dispatch operation of all licensed and reputable drivers to the terminals. They will also be responsible for the day to day organization of department assets, manpower and monitor GTAA applications. The safety and security of all Airport occupants is paramount to Paladin Security's success. Specific duties include but are not limited to:

• Manage and administer the overall dispatch and organization of GTAA licensed vehicles (Taxicabs/Limousines) to the terminals.
• Address driver enquiries regarding the Automatic Vehicle Identification (AVI) such as but not limited to; short trips, que order, time outs, violations, issues/ concerns... etc.)
• Manage, operate and monitor the GTAA navigation system "AVI" and "Fidsmon"
• Maintain an orderly flow of commercial vehicles in most expeditious and efficient manner as per the passenger demand
• Monitor CCTV systems and adhere to changing customer volumes/ levels at each terminal.
• Administer peak period vehicle and irregular and emergency vehicle supplementation and dispatching. Consult with transportation brokers, frontline staff and GTAA.
• Monitor radio communications ensuring multi-terminal service harmonization.
• Assist Operations Manager & Terminal Supervisors in the oversight to curb and groundside operations and provide appropriate guidance and direction
• Act as the main point of contact for on-duty Paladin Guards working within the terminals.
• Manage the booking on and off of all Guards working at Toronto Pearson. Consult with Paladin Operations on any scheduling concerns.
• Perform administration duties as required such as end of day, weekly and monthly reports.
• Maintain communications at all times with fellow Security Guards, Cliental and Paladin Managerial Staff.
• Respond immediately to any emergency and co-ordinate response accordingly based off established procedures.
• Perform duties and tasks assigned by the Security Leadership team and respond to the directions of the client; GTAA.
• Be courteous, and helpful in enforcing all company policies, procedures, rules and regulations.
• Maintain the highest standard of security at all times, being professional in attitude, appearance and application.
• Perform security duties in accordance with established procedures. Ensure they are being conducted within the limitations of any federal, provincial and municipal laws.
• Represent Paladin Security, The Greater Toronto Airport Authority (GTAA) and their respected customers in such a way as to enhance the quality, image and reputation of Toronto Pearson International Airport.

Prerequisites:

• Valid Security License for the province of Ontario
• Valid First Aid & CPR - Level C (from a WSIB-approved vendor)
• English (oral and written) fluency is a must
• Previous experience in security, law enforcement, or a related field preferred.
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)

• Applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position
• Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite; however, Paladin will cover all of the costs of the training with a 6-month commitment to the position/availability
• Legally authorized to work in Canada

Why choose Paladin?
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Additional Information / Benefits
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays
This job reports to the Client Service Manager
This is a Full-Time position 2nd Shift.
Number of Openings for this position: 1

Skills Required