Job Description

Position Summary

Reporting to the Director IT and Cybersecurity, this position is responsible and accountable for providing leadership of IT Operations and Cybersecurity. Oversees the design, implementation, and operation of IT systems, including network, servers, cloud-based and on-premises systems, ensuring performance, availability, and security.

The Manager IT and Cybersecurity develops strategies, policies, guidelines, and operational best practices.

The individual is responsible for ensuring the IT and Cybersecurity domains align with business needs, minimizing IT-related risks, and maintaining operational efficiency.

Additionally, this role works in collaboration with stakeholders to advance technological advancements, align with business strategies, and foster innovation, collaboration, and service excellence.

Duties and Responsibilities

Leadership and Management

Collaborate with the Director to understand the strategic vision and objectives of the organization. Translate these into policies and initiatives within the IT and Cybersecurity domains, ensuring alignment with business needs. Provide leadership to the IT team, fostering a culture of innovation, collaboration, and service excellence. Liaise with the Director IT and Cybersecurity to develop and maintain business continuity and disaster recovery plans, including testing and documentation. Ensure team members have the skills and resources required to deliver high-quality customer service and maintain operational efficiency.
IT Operations

Oversee the design, implementation, and operation of IT systems, including network, servers, cloud-based and on-premises systems, ensuring performance, availability, and security. Lead infrastructure projects and initiatives, including upgrades, migrations, and expansions, while adhering to best practices and industry standards. Collaborate closely with management and clients to accommodate telecommunications needs and promote in-house services. Documentation on technical procedures, administrative processes, and configuration. Administration of firewalls, switches, servers, telecommunications devices, and desktops. Maintenance of cybersecurity systems such as firewalls and antivirus systems, and mitigation of threat vectors. Installation/implementation of all voice and data communication equipment (i.e., phones, switches, routers, etc.) for client events. Installation of phone/meeting Ethernet connections, recommendations for product, replacements, contract work and repairs. Maintenance of inventory on all telecommunications equipment.
Cybersecurity Management

In collaboration with the Director, manage the organization's cybersecurity initiatives and practices, ensuring IT infrastructure is protected against cyber threats. Implement and enforce security policies, controls, and practices to safeguard information assets. Conduct regular risk assessments and use tools to identify vulnerabilities and mitigate potential risks.
Team Management

Provide guidance and support to team members, promoting professional development and accountability. Conduct performance evaluations and address any performance issues in a timely manner.
Vendor Management

Manage relationships with third-party vendors and service providers, ensuring service levels are met and contracts are adhered to. Evaluate and recommend new technologies and solutions, collaborating with vendors to assess compatibility and suitability for the company's IT environment.
Core Competencies

Analytical Thinking: Establishes strategies, goals and enterprise-wide priorities. Uses techniques of root cause analysis and integrates data, considers options and potential solutions, and recommends/implements best solutions. Business Process Knowledge: Analyzes enterprise processes for major enhancements. Applies Business Process Re-engineering (BPR) to introduce cost-effective changes. Change Advocate: Leads the planning and implementation of change programs that impact critical enterprise processes. Partners with stakeholders to overcome resistance. Client Focused: Ability to lead communications and relationships with clients and colleagues. Anticipates client needs and proposes solutions. Communication for Results: Conveys messages clearly and effectively in various formats. Seeks feedback and adapts communication to audience. Decision Making: Assesses risk and makes final decisions in high-stakes situations. Balances short and long-term objectives. Problem Solving: Anticipates problems, identifies options, integrates solutions. Balances strategic and operational perspectives. Risk Management: Develops risk-based best practices, strategies, and procedures to manage variations and calls. Adapts strategies to consider evolving trends, risks, best practices, and stakeholders.
Experience

8+ years' experience with Information Systems/Network Administration providing hardware, software, network and telecommunication systems maintenance and support (i.e., Windows 10/11, Linux, Windows Server, SQL, Office 365, MTA, VMware). Experience with Teams, Zoom, WebEx, and other conferencing platforms. Palo Alto Firewall design and configuration (asset). Hyper V configuration, management, and monitoring (asset). Network storage/data protection and privacy (asset). Network management automation (asset). Digital signage systems (asset). In-building audio systems and lighting systems (asset).
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Education and Assets

Bachelor's Degree in Information Technology, Computer Science, or related field. 5+ years of experience in IT management, with a focus on cybersecurity and infrastructure. Strong leadership and management skills, with the ability to lead and motivate a team of technical professionals. Experience with cybersecurity best practices, risk management, and compliance requirements. Relevant certifications (e.g., CISSP, CISM, CCNA, etc.) would be an asset.
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Physical Requirements

While performing duties, the individual may be required to sit for extended periods of time, use standard office equipment, stamina to lift or move up to 50 pounds, vision to read printed and electronic materials, and hearing/speech to communicate via phone/radio systems.
Job Type: Full-time

Pay: $100,000.00-$120,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance Paid time off
Work Location: In person