Job Description

About us

Opus' executives and IT professionals have over a Century of combined industry and business experience. Each of our senior consultants has a minimum 15 years of hands-on IT experience; a select, knowledgeable group well-versed in all aspects of infrastructure design, project management, management consulting, acquisition, deployment, outsourcing, business resumption strategy and IT systems support.

Our employees are an essential component of the value we bring to client relationships. Each staff member is empowered to make decisions, is responsive, accessible and flexible within our guiding principles, ensuring that we address customer needs quickly and effectively.

Our IT Professionals are skilled in Data Security for the Edge to End Point, Networking, Compute, Storage, Data Protection and all carry Industry Recognized and Manufacturer Certifications. However, we are more than just a Security Company. Our Five Step Project Management and Execution Process ensures successful IT Projects: Discover, Design, Plan, Implement and Train or Support your IT Team and Infrastructure.

Although based in Vancouver, we are the leading Managed IT Service provider across Western Canada.

Service Desk Technician Tier 2/3 (Vancouver)

Loves helping people, outstanding customer relation and support skills, technical proficiency with Microsoft Applications and Operating Systems, ability to analyze a problem and get to the root cause and repair in a timely, organized and logical fashion. A desire to learn new technology and be a creative problem solver. Leadership skills, capable of motivating and helping colleagues.

The above are attributes of the ideal candidate we are looking for, to staff a key position in our

OPUS

Care Managed IT Services Program at a client site, this position is key to our organizations programs and ensuring our clients are delighted with the quality of pro-active service they have subscribed to.

You will be a leading member of our

OPUS

Care Managed IT Services Team and will be responsible for our service desk support and be an escalation point for Service Desk Technicians while also helping with Windows systems administration (Windows desktop 10/11 and server 2016/19/22). You will be providing support to users and onsite client visits. You will have the opportunity to learn and work with other technologies.

Responsibilities:

Provide IT support for technical requests from end users and infrastructure-related is-sues. Triage and manage tickets adhering to established Service Level Objectives (SLOs) . Perform onboarding and offboarding processes for employees and consultants. Troubleshoot hardware and software related issues across various platforms. Image, procure, and deploy Windows 10 & 11 laptops, as necessary. Manage IT asset inventory, including tracking, maintenance, and lifecycle management Resolve meeting room technology issues and manage access-related problems. Administer and maintain servers, including Active Directory management. Create and manage user accounts and mailboxes in Active Directory and Microsoft 365. Manage network infrastructure including WAN, LAN, firewalls, switches, and access points, per the direction from the infrastructure team. Implement and support corporate backup systems and disaster recovery solutions Ensure security best practices are maintained and enforced during all IT support activities. Write and maintain technical documentation and Knowledge Base articles for end-users and IT staff. Collaborate with the IT Team Lead to support the planning and execution of IT strategies and infrastructure projects. Assist in the technical review of vendor contracts (MSAs, MCAs) to ensure alignment with cybersecurity and operational standards. Travel to other company sites as needed to provide on-site IT support
Requirements:

Diploma or certificate in information technology from an accredited educational institution 3+ years of direct frontline technical support experience Knowledge of and experience with Server and Desktop Windows operating systems Knowledge of and experience with MAC is an asset Knowledge of and experience with Microsoft 365 Knowledge of and experience with Microsoft Azure and AWS Cloud Services Knowledge of and experience with Networking is an asset Knowledge of and experience with IT security is an asset Requires excellent customer service skills, specifically the ability to deal effectively with end users Requires ability to work independently and to increase knowledge and skills through self-learning Must have excellent English written and verbal communication skills Strong team player and positive contributor Well-developed analytical, problem-solving, and decision-making skills Able to consistently live our values of being purposeful, achievement-oriented, cohesive, evolutionary and treating others as you want to be treated A strong customer experience focus A passion for life-long continuous learning and professional achievement Successful completion of a criminal record check Participate in on-call rotation
This is a full time salaried position with benefits. Must have strong communications skills with English both spoken and written. This position is not gender specific; we are an equal opportunity employer.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: $50,000.00-$80,000.00 per year

Benefits:

Casual dress Commuter benefits Company events Dental care Employee assistance program Extended health care Life insurance Paid time off Vision care
Flexible language requirement:

French not required
Schedule:

8 hour shift Monday to Friday On call
Ability to commute/relocate:

Vancouver, BC V6Z 1X5: reliably commute or plan to relocate before starting work (required)
Experience:

IT Support: 3 years (required)
Language:

English fluently (required)
Location:

Vancouver, BC V6Z 1X5 (required)
Work Location: In person

Application deadline: 2023-10-15
Expected start date: 2025-07-14