Job Description

Who Can Apply?:

Internal (DCC Employees) and External (General Public)

Salary Range:

$79,067 - $102,788

Employment status:

Continuing

Term Length:
Security Level:

Secret

Language Requirement:

Bilingual Preferred

Closing Date:

12/11/2025

Country:

Canada

The Tier 2 & 3 Tech Support Specialist (Technical Specialist, Information Technology (IT)) provides Level 2 and Level 3 IT support services. The incumbent acts as a technical specialist to internal clients and provides assistance and guidance to Level 1 Helpdesk employees, including solving advanced technical problems, and investigating escalated problems by confirming their validity and identifying solutions. The incumbent researches and develops solutions so that DCC remains abreast of advances in technology. The incumbent also manages and implements IT-related projects by analyzing, investigating and testing solutions that benefit DCC.

KEY AND PERIODIC ACTIVITIES

The following is a representative but non-exhaustive list of duties and responsibilities.

Primary

Provide Level 2 and Level 3 support in response to queries received by Level 1 Helpdesk staff Support the System Specialist with regard to servers, firewalls and overall network-related problems Perform research and development in response to technological enhancements Manage projects and implement IT solutions (e.g., System Center Configuration Manager (SCCM), Intune (MDM), eSignature, tablets, BYOD, asset management) Analyze, investigate, and develop software baselines and images for laptops,desktops, and mobile devices using Intune and SCCM Support, procure, maintain, and deploy all end-user software, patches and hardware Maintain IT's request and change management tool Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders Ensure quality standards are met, in line with corporate expectations

Other

Provide support for Active Directory, Microsoft Exchange, and Intune Provide support and training Manage risk Other duties as assigned

SKILLS

General and Specific Knowledge

Best practices, methods, trends and legislation in IT Network administration and Microsoft programs Project and risk management principles

Formal Education and/or Certification(s) and Experience

Minimum:

college diploma in computer science with five years' relevant experience, or the equivalent

Preferred:

university degree in the above fields and/or additional training, such as Microsoft certification and/or specific education in the areas of network configuration, exchange servers, virtualization and hardware/software

Abilities

Use applicable computer software and operating systems Apply project and risk management techniques

DEVELOPMENT AND LEADERSHIP

Provide functional advice and guidance to employees

WORKING CONDITIONS

Typical office environment with occasional travel

Check out your benefits

Working with us offers excellent opportunities for growth and advancement--and entitles you to one of the job market's best benefits packages valued at between 25 and 30% of your salary.

Your package includes:

Health and Wellness

100% employer-paid annual sick leave, and health and dental premiums $400 wellness allowance to help cover expenses such as a gym membership $1,500 for mental health services on top of regular $1,500 paramedical coverage Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans

Home and Family

Life, accidental-death, and short-term disability insurance Enhanced inConfidence employee and family assistance program Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks Flexible workplace options, including $400 allowance every two years, to support working from home

Leave and Retirement

Public-service pension Comprehensive vacation and other paid-leave plans, along with deluxe travel benefit plans

To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada. As a condition of employment with DCC, a minimum reliability security status clearance is required and some roles may require secret security status clearance.

DCC is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.


The appropriate security clearance is a condition of employment and it is the candidate's or employee's responsibility to ensure, they are able to obtain and maintain their required security level clearance to begin or continue their employment with DCC. Failure to obtain or maintain, the appropriate level of security clearance means either the candidate or employee will not receive a job offer, the conditional offer will be rendered null and void or their employment will be terminated with cause. A thorough security clearance process will be applied to all candidates or employees considered for an appointment; this process includes inquiries, verifications and assessments regarding matters such as, but not limited to:

criminal record checks


reference checks


previous employment


open source checks


credit/financial status

DCC's Code of Business Conduct (Code) is a condition of employment. It serves to enhance public confidence in the integrity of DCC Employees and provides clarity to Employees on a number of issues, including real or perceived conflicts of interest. Before applying to this (or any) position at DCC, candidates shall familiarize themselves with the Code, because new employees are required to certify that they have read, understood, and agreed to observe the Code upon commencing work at DCC. Employees are further required to review their obligations under the Code and notify the President's Office of any changes in their circumstances at the earliest possible opportunity, and to complete the Annual Update once a year.



Be part of a diverse and inclusive workplace!


At DCC, we are committed to ensuring everyone has a voice and can be their authentic selves in our workplace. We actively encourage applications from all, including but not limited to, women, Indigenous Peoples, persons with disabilities, visible minorities and members of the LGBTQ2+ community. We also welcome applications from those who are not Canadian citizens who are eligible to work in Canada and have at least 5 years of verifiable background information.


DCC's goal is to provide barrier-free access to employment opportunities and workspaces for employees and candidates. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs. Should you require accommodation, please email careers@dcc-cdc.gc.ca.