Job Description

About Haycor Computer Solutions

Haycor Computer Solutions is a Vaughan-based Managed IT Services Provider that helps small and midsize businesses eliminate downtime, strengthen cybersecurity, and keep their teams productive. We take pride in being a friendly, local team that builds lasting relationships with our clients across the GTA.

We partner with trusted vendors such as Microsoft, Lenovo, Dell, Datto, Pax8, and Kaseya to deliver exceptional support, cloud, and cybersecurity solutions.

About the Role

We're looking for an experienced

Tier 2 / 3 IT Technician

to join our growing team. You'll be responsible for resolving advanced technical issues, supporting client environments, and taking the lead on escalations and infrastructure projects. This role also involves mentoring junior technicians and contributing to the overall success of our service delivery team.

Key Responsibilities

Act as an escalation point for complex technical issues from Tier 1 and Tier 2 technicians Implement, support and maintain client environments including

Microsoft 365, Windows Server, Azure, Intune, VMware, and Hyper-V

Configure and troubleshoot

firewalls (SonicWall, etc.), VLANs, VPNs, and network switching/routing

Implement and maintain

backup and disaster recovery solutions

(Datto, Kaseya BCDR) Automate and improve service processes through vendor best practices and our internal tools. Consistently looking for improvement and being part of the solution. Deploy and manage several

security solutions

including MFA, EDR/MDR and other advanced security solutions. Participate in client

infrastructure upgrades, migrations, and project work

Keep documentation and client portals (IT Glue, PSA)

accurate and up to date

Mentor junior team members and help onboard new technicians

Qualifications

5+ years

of IT support experience, with

2+ years

in a Tier 2 or 3 role (preferably within an MSP) Strong knowledge of

Microsoft 365, Windows Server (2016-2025), Active Directory, DNS/DHCP

Proven experience with

networking, firewalls, VPNs, VLANs, SonicWall, and Ubiquiti

Proven experience with

VMware, Hyper-V, and Azure

Strong problem-solving, analytical, and documentation skills Ability to troubleshoot and identify a security related incident. (minor to major) Excellent communication and interpersonal skills -- able to explain technical issues clearly

Valid Ontario Driver's License and reliable vehicle (required for client site visits)*

Nice to Have:

Microsoft certifications (MCSA, MCSE, AZ-104, AZ-305) CompTIA certifications (Network+, Security+, CySA+) ITIL Foundation

What Success Looks Like

Superior client satisfaction and communication Tickets resolved accurately and within SLA timelines Thorough, updated documentation for every client Positive collaboration with team members and leadership

Why You'll Love Working at Haycor

A supportive, family-run company culture where your input matters Exposure to a wide range of clients and technologies Opportunities for professional growth and certification support Competitive salary and benefits package

Ready to join a team where your technical skills and initiative make a real impact?

Apply today with your resume and a short introduction telling us why you'd be a great fit.

Job Types: Full-time, Permanent

Pay: $80,000.00-$90,000.00 per year

Benefits:

Casual dress Dental care Extended health care On-site parking Vision care
Experience:

MSP: 3 years (preferred) Technical Support: 5 years (required)
Licence/Certification:

Ontario Driver's License and access to a reliable vehicle (required)
Work Location: In person