Job Description

About Revotech



Revotech is a dynamic and rapidly expanding Managed Service Provider with over a decade of excellence. We deliver IT solutions to businesses across Canada, helping them run smoothly and securely. Our culture is built on values that set us apart: Passionate, Driven, Growth-Oriented, Accountable, Innovative, Trusted, and Strategic.




The Role



We're looking for a

IT Support Technician

to be the first point of contact for our clients. This role is based

in-office

with regular

onsite visits

to client locations. You'll handle day-to-day troubleshooting, workstation setups, ticket triage, and provide outstanding client support, while learning from a highly skilled team and building toward more advanced responsibilities.




What You'll Do


Provide first-line support in-office via phone, tickets, remote tools, and in person Troubleshoot desktops, laptops, printers, peripherals, and business applications Escalate complex issues to Tier 2/3 with clear documentation Set up and deploy workstations, assist with equipment moves, and handle basic networking tasks Monitor and respond to RMM (Remote Monitoring & Management) alerts Maintain accurate PSA ticketing records and follow service procedures Visit client sites to deliver onsite support and hardware deployments


Qualifications


0-2 years of IT support or Managed Services experience Diploma, certification, or relevant coursework in IT (A+, N+, MCP, etc.) Strong troubleshooting skills with Windows/macOS and peripherals Basic understanding of networking concepts (IP, DNS, Wi-Fi) Excellent communication skills and a client-first mindset Ability to lift and transport computer equipment as needed Flexibility to adapt schedule and occasionally provide after-hours support Own a reliable vehicle


Why Work at Revotech?

Profit Sharing:

Share in the company's success

Lifestyle Spending Account:

$2,500 annually for wellness, fitness, and learning

Health Spending Account:

$5,000 annually for uncovered medical costs

Vacation:

15 days to start, plus your birthday off

Paid Time Off:

Earn 1.5x for after-hours work and 2x on statutory holidays

Sick Leave:

40 paid hours per year

Vehicle Reimbursement:

Track your milage and get refunded at the current CRA rates

Comprehensive Benefits:

Extended health, dental, vision, travel medical, and more




Apply Today



If you're passionate about IT, eager to learn, and ready to grow in a supportive and innovative environment, we want to meet you. Apply with your resume and tell us why you're the perfect fit.

Revotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.