Job Description

About G23 Technologies

G23 Technologies, a subsidiary of Micco Companies, delivers trusted IT, Internet, and Audio Visual solutions across Atlantic Canada. Serving internal and external clients in warehousing, logistics, cannabis, and hospitality, we're focused on growth, innovation, and lasting client partnerships.

Position Overview

G23 Technologies is seeking a Tier 3 Support Specialist to lead complex IT projects. This role is perfect for a senior IT professional with strong technical skills and a knack for client-focused solutions.

What You'll Do:

Advanced Technical Support

Resolve critical IT, networking, and cybersecurity issues escalated from Tier 1 & 2 support Manage server environments, cloud platforms (Azure/AWS), network infrastructure, and enterprise applications Conduct root cause analysis and implement long-term technical solutions Provide expert consultation tailored to client needs

Project Management

Lead infrastructure upgrades, cloud transitions, cybersecurity enhancements, and system migrations Deliver client-focused IT strategies and ensure compliance with regulatory standards Oversee project documentation, planning, and execution

Mentorship & Training

Support junior technicians through coaching and knowledge-sharing Deliver client-facing training sessions and documentation

What You Bring:

5+ years in IT support or managed services (MSP) Experience leading IT projects for external clients Strong knowledge of network security, Microsoft 365, servers, firewalls, and VPNs Familiarity with cloud platforms (Azure/AWS) and cybersecurity practices Excellent communication skills and a business-minded approach to IT Valid driver's license and willingness to travel within Atlantic Canada

Nice to Have:

Microsoft, Cisco, or CompTIA certifications Experience with scripting (PowerShell, Python) or ERP/CRM systems Background in technical sales or consulting

What We Offer:

Salary starting at $75,000+ based on experience Performance-based commission for new business Benefits: health, dental, vision, EFAP, and more Paid training & certifications Travel expense reimbursement Supportive, fast-paced team culture Employer product discounts Additional partner discounts

Join a company where your technical skills drive business success. Apply today!

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care On-site gym On-site parking Paid time off Store discount Vision care
Application question(s):

Are you legally eligible to work in Canada? How many years of experience do you have in a client-facing IT support or managed services environment? Have you led IT infrastructure projects (e.g., system migrations, cybersecurity rollouts, network upgrades) from start to finish? Are you able and willing to travel across Atlantic Canada, including occasional overnight stays, to support client needs?
Work Location: In person