Job Description

Who We Are



For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement



The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
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POSITION PURPOSE SUMMARY:

The role supports the Store manager ensuring the efficient and effective reclamation, processing, and distribution of goods at the thrift store; providing excellent service to guests, fulfilling various sales and production roles within the store, and assists the manager by directing tasks and providing oversight, as assigned. Will be responsible for opening/ closing and daily reporting. In addition, the Supervisor authorizes payments and return merchandise, resolves problems and guest complaints as they arise, and assists in training and monitoring new staff.
ACCOUNTABILITIES:

The incumbent may perform all, some, or similar range of duties.

Support Store Manager in directing operations of the Thrift store Ensure attractiveness of the store through "Tidy Maintenance" Monitor loss prevention program in compliance with the budget Oversee and participates in facility management including cleaning, maintenance, repairs in/outside and grounds maintenance Ensure proper processing of donations and store merchandising Comply with all legislative and company policies and procedures adhering to Health and Safety, Operations, Financial, and other company policies Lock up sales cash and receipts at the end of each shift Performs other duties as assigned Purchase of items required by the Thrift Store Prepare paperwork for weekly Sales to Accounting Operations Provide supervision to staff and volunteers and ensures adherence to quality standards for volunteers or temporary staff for special events/activities in the absence of Store Manager/Corps Officers Takes responsibility for staff safety by ensuring overall compliance with all safety procedures and Monitor performance and employee/labour relations issues and provide report and feedback to Store Manager/Corps Officers Provide resolution to employee and guest concerns or refer as necessary

Performs other work-related duties as assigned.
CRITICAL RELATIONSHIP MANAGEMENT:

Internal: Corps Officers, Community Ministries Director, Sales Associates, Drivers

External: Guests, customers, donors, vendors
MANAGERIAL/TECHNICAL RESPONSIBILITIES:

Reports directly to the Corps Officer.

Direct reports: none.

Initial and primary point-of-contact for all Thrift Store workers and customers Coordinate store's workflow, may supervise volunteers and store team members in the absence of the Store Manager/Corps Officers
FINANCIAL AND MATERIAL MANAGEMENT:

This role is involved in minor financial matters regularly, and or has responsibility for the wise use of her own resources Management, safekeeping, and proper processing of donations, merchandise, facility, and equipment in the store May be accountable for operating and maintaining of specialized equipment

The above responsibilities must be discharged in accordance with The Salvation Army's Mission Statement, in a professional manner, upholding our code of conduct.
WORKING CONDITIONS:

The incumbent's work environment is typically in the store with exposure to odours, used, possibly dirty and dusty items, extreme temperature changes (from store receiving area or door screening of consumers, to cash desk), truck fumes, store noise, verbal abuse, exposure to the general public , the marginalized, and potentially people with mental or behavioral illnesses Flexible work schedule including Saturdays required Requires regular application of physical force to move/lift/transport awkward objects and/or materials which can weigh up to 29 lbs May be required to lift heavier weights up to 29 lbs. frequently with no assistance form others. Kneeling and occasionally twisting, bending, crouching, reaching, and reaching overhead
EDUCATION AND EXPERIENCE REQUIREMENTS:

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
Alternative combination of education and Experience may be considered.

Education, Qualification and Certifications:

+ Completion of High School
Experience and Knowledge:

+ More than one year but less than two years of prior related experience, including retail and supervisory experience.
+ Cash handling experience is required.
Skills and Attributes:

+ Brand awareness would be a definite asset
+ Basic math skills required to calculate discounts and percentages as well as reading skills
+ Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset
+ Ability to lift/move up to 29 pounds on a regular basis
+ Treat the property of The Salvation Army with due care and caution
+ Ability to maintain information in confidence and exercise good judgement
+ Ability to work independently and participate as an active and responsible team member in a cooperative team environment
+ Participate in mandatory orientation training, on-going professional development and training
+ Represent the organization in a positive, professional and engaging manner
+ Must comply with all Salvation Army policies, procedures and associated legislation
+ Exhibit good listening skills, have strong oral/written communication skills and respect authority
+ Self-motivated/disciplined
+ Excellent interpersonal skills, integrity, and adaptability
+ Attention to detail, problem solving and analytical skills
+ Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change


Compensation:
The target hiring range for this position is $17.11 to $21.38 with a maximum of $25.66.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.