Job Description

Therapeutic Account Manager, Specialty Care - 231334



OUR COMPANY
Boehringer Ingelheim is working on breakthrough therapies that transform lives, today and for generations to come. As a leading research-driven biopharmaceutical company, the company creates value through innovation in areas of high unmet medical need. Founded in 1885 and family-owned ever since, Boehringer Ingelheim takes a long-term perspective. More than 52,000 employees serve over 130 markets in the three business areas, Human Pharma, Animal Health, and Biopharmaceutical Contract Manufacturing. The Canadian headquarters of Boehringer Ingelheim was established in 1972 in Montreal, Quebec and is now located in Burlington, Ontario. Boehringer Ingelheim employs approximately 500 people across Canada. Learn more at www.boehringer-ingelheim.ca.


THE POSITION
Accountable for implementing brand strategy and ICP (Integrated Customer Plan) with target customers and key accounts via excellent customer engagement. Exceed sales, hospital account and Key Performance Indicators (KPI) results ensuring delivery of outstanding customer value and maximizing the number of appropriate patients on assigned product. As a true partner, acts as customer orchestrator to ensure a seamless positive customer experience and seek opportunities to work with customers to enhance healthcare delivery.


Responsibilities

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  Sales & Budget: Accountable for achieving/exceeding gross sales and KPI results through exceptional customer engagement and delivery of outstanding customer value. Accountable for key account management. Effectively utilizes all available resources to sell and promote BI products. Implement and monitor allocated Territory brand and operational budget spend, without exceeding.

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  Customer Engagement: Acts as a true Customer partner with exceptional product and Therapeutic Area (TA) knowledge with all customers and accounts. Assists in the development of the ICP and accountable for the implementation of appropriate account and customer journeys, Follow-up Email (FUeM), programs and actions guided by brand Critical Success Factors (CSFs) Veeva suggestions, customer needs & insights. Customizes approach for each interaction on each customer and account (face to face, digital, Continuing Medical Education (CME), Other Learning Activity (OLA), etc.) to assess needs and create value while maximizing the number of appropriate patients that receive assigned product. Continuously feeds back market and customer insights (competitive intelligence, campaign and messaging feedback, etc.) Creates system change and market expansion.

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  Customer Orchestration for Assigned Customers: Orchestrates customer centric engagements in collaboration with cross-functional and external stakeholders (e.g. Medical Science Liaisons (MSLs), Specialty Sales Representatives (SSRs), Healthcare Affairs Managers (HCAMs)). Leads and manages all customer/stakeholder\xe2\x80\x99 account interactions for assigned customers.

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  Collaboration & Teamwork: Works collaboratively with all cross-functional partners especially marketing & medical to share tactical opportunities and build exceptional relationships with customers. Acts as an agent of change within national team to maintain a culture of performance, growth mindset, agility, accountability, and intrapreneurship.

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  External Expert Development & Advocacy: Identifies, develops and calls on external experts to build strategic partnerships through projects and activities. Initiates contacts and network-building among advocates and HCPs. Manages hospital programs and budgets according to account plan. Provides the appropriate speakers and logistics for OLAs, CMEs and conferences.
  

Requirements

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  University degree (Science or Business)
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  A minimum of 5 years of successful General Practitioner (GP) and/or Specialty Sales Representative (SSR) sales experience with a preference for Specialty hospital sales experience. Experience in key account management and systems change.
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  Excellent medical/product knowledge, customer engagement and selling skills providing exceptional customer satisfaction.
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  Ability to understand and effectively transfer knowledge of scientific and disease-related nature in a customer-centric selling process.
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  Strong communication, interpersonal, customer engagement and presentation skills.

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  Must possess a valid provincial driver\xe2\x80\x99s license (and be able to travel).
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  Bilingual skills (English/French) is a requirement for positions in Quebec
  

WHY BOEHRINGER INGELHEIM?
With us, you can grow, collaborate, innovate and improve lives.
We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices. In addition, learning and development for all employees is key, because your growth is our growth.
We also offer a competitive salary, generous amount of paid time off (vacation, personal days, contingency paid time off for Long Term Contract Employees), comprehensive and flexible benefits plan, Defined Contribution Pension Plan with company matching of RRSPs, and Employee and Family Assistance Plan, employee and leadership development programs, and programs to support overall health and wellness for employees.
At Boehringer Ingelheim we embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients and communities.
Remote work options (if applicable for this role), will be addressed with candidates who are selected to participate in the interview process.
Want to learn more? Visit www.boehringer-ingelheim.ca
READY TO APPLY?
Visit https://careers.boehringer-ingelheim.com
Create an Account and log-in to apply on-line.
We thank all applicants for their interest in our company. Please note that only candidates selected for an interview will be contacted.
BI Canada is committed to providing accommodations for people with disabilities to support their \xc2\xacparticipation in all aspects of the recruitment and selection process. If you require accommodation, we will work with you to meet your needs.


DEADLINE FOR APPLICATIONS
Applications for this position will be accepted until February 17, 2023 (6pm EST)

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Job - Sales
Primary Location - Americas-CA-Alberta
Organization - CA-Boehringer Ingelheim Canada Ltd/Ltee
Schedule - Full-time