Job Description

About Us

Hollyburn Country Club - A Private, Family Club

Hollyburn Country Club offers members an exclusive hub for activity, sport, dining, entertainment, socialization, and business. We provide a welcoming environment that serves as a home away from home for many of our members.

Our Values

Community - Foster strong connections and a sense of belonging. Respect - Uphold a culture of courtesy and mutual respect. Hospitality - Deliver exceptional service in everything we do. Evolve - Embrace change and strive for continuous improvement. Magic - Create memorable experiences that go above and beyond.
The Location: Hollyburn Country Club is located in West Vancouver at 950 Cross Creek Road. Prior to applying for this position, we strongly encourage you to Google our location to ensure that you will be able to travel to and from work as public transportation is limited.

Position Summary

We are seeking a mature candidate with excellent phone and computer skills, a positive attitude, and a strong desire to be a team player.

As the first point of contact for our tennis customers, you will play a key role in delivering exceptional service by managing bookings, membership administration, sports boutique sales, and cash handling. Additionally, you will assist staff with various activities to ensure the smooth and efficient operation of this first-class facility.

With previous practical experience, you will take pride in providing the highest standards of customer service. The ideal candidate will have the flexibility to work evenings and weekends, thrive in a team environment, and demonstrate a strong understanding of the sport of tennis. Knowledge of Gametime and Tennis Canada Instruction Certification would be an asset but are not essential.

Position Responsibilities

Customer Service & Member Engagement

Provide a welcoming and professional first impression for members and guests. Maintain up-to-date knowledge of both the Junior and Adult Tennis Programs. Communicate and promote upcoming social events within the Tennis Centre. Educate members on available services and programs. Engage with members to foster a passion for the game and enhance their experience.
Administrative & Facility Support

Manage bookings and respond to inquiries promptly via email and in person. Monitor and report building deficiencies to the appropriate department. Assist the Tennis Centre Manager with projects as needed. Attend team meetings as required.
Retail & Operations

Support merchandising and sales in the Sports Boutique. Handle cash transactions accurately and efficiently. Adhere to all club and court rules, leading by example in professionalism and conduct.

Skills & Qualifications

Strong computer skills with the ability to respond promptly to emails and manage bookings. Flexible availability, including evenings and weekends. Experience in a customer service role, preferably in a fast-paced environment. Knowledge of the sport of tennis is an asset but not required. Familiarity with Gametime software is an asset.

Perks & Benefits

Competitive Compensation Comprehensive Benefits Package Employer Contribution Matching Pension Plan Paid time-off Free on-site parking On-duty staff meals (taxable benefit for full-time and part-time employees only) Company events Sports Boutique discount

Working Conditions

This position operates 100% on-site. Regular evenings or weekend work required. Own transportation is an asset as public transportation is not frequent to/from the Club. Candidates must agree to complete a Police Information Check (fully reimbursed upon hire).

Additional Information

Hollyburn Country Club is an Equal Employment Opportunity employer. We celebrate and take great pride in providing equal opportunities to all applicants and employees. Hollyburn firmly enforces this policy and does not discriminate or tolerate discrimination based on age, race, colour ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, political belief and gender identity or expression, or any other prohibitive grounds.

Thank you for your interest; due to the volume of applications, only short-listed applicants will be contacted. No phone calls, please.

Job Type: Full-time

Pay: From $17.40 per hour

Application question(s):

Are you a member at Hollyburn Country Club? Have you previously been employed with Hollyburn Country Club? If successful with your application, how would you plan to commute to Hollyburn Country Club? Are you legally eligible to work in Canada (Work Permit, Permanent Residency, Canadian Citizenship)? What role do you believe hospitality plays in creating exceptional customer experiences; and how would you apply this philosophy in the role you've applied for?
Work Location: In person