Job Description

Overview

We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This position is essential in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. The ideal candidate will have a passion for hospitality, strong communication skills, and the ability to handle various tasks efficiently. Bilingual or multilingual abilities are a plus, as they enhance our guest services.

Responsibilities

Greet guests upon arrival with a warm and welcoming demeanor. Manage check-in and check-out processes efficiently using hotel management software. Answer phone calls promptly, demonstrating excellent phone etiquette while addressing inquiries and reservations. Provide information about hotel services, local attractions, and amenities to enhance guest experience. Handle guest requests and complaints with professionalism and resolve issues effectively. Maintain accurate records of room availability, reservations, and billing information. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Process payments and manage cash transactions securely. Assist in administrative tasks as needed to support hotel operations.

Qualifications

Previous experience in hospitality or front desk operations is preferred. Strong customer service skills with the ability to interact positively with guests from diverse backgrounds. Proficiency in using phone systems and hotel management software is advantageous. Bilingual or multilingual abilities are highly desirable to cater to a wider range of guests. Excellent communication skills, both verbal and written, with attention to detail. Ability to work flexible hours, including weekends and holidays as required by hotel operations. Strong problem-solving skills and the ability to remain calm under pressure.
Join us in creating memorable experiences for our guests while working in a dynamic environment that values teamwork and excellence in service!

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 30 - 40 per week

Additional pay:

Bonus pay Commission pay
Benefits:

Company events Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Flexible schedule Life insurance On-site parking Vision care Wellness program
Experience:

hotel front desk: 1 year (required)
Work Location: In person