Job Description

Description

To facilitate housing stability for clients living in rooming homes, who are at risk of homelessness, by following a coordinated case management process and a Housing First approach.

KEY RESPONSIBILITIES:

• Engage clients \xe2\x80\x9cwhere they are at \xe2\x80\x9d - at a location that is most comfortable for the client
• Case management of clients including triage service to determine clients\', acuity, intake, assessment for housing history, barriers to housing retention, immediate and ongoing needs (ID, financial, food, shelter, clothing and medical)
• Preliminary goal- setting/plan to assess client conditions, determine housing needs and develop a plan to support long term housing retention
• Provide crisis intervention when necessary
• Coach and support clients as needed to access appropriate services
• Monitor and follow up on client\'s progress, advocate on behalf of the client as required and appropriate
• Arrange for case conferences where appropriate or attend reviews requested by community workers
• Maintain accurate records and documentation including incident reports, log notes and case notes
• Maintain ongoing contact with clients
• Work with clients to create a client-driven plan with ongoing follow-up to ensure goals are being worked towards
• Engage landlords on the benefits of working with the Housing First model
• Refer to supportive housing as necessary, procuring housing for clients through active housing searches and attending viewings both with the client and without
• Refer clients to Ottawa Booth Centre and Community resources when appropriate
• Advocate on behalf of clients with necessary Community resources
• Attend staff meetings and case conferences prepared to offer information regarding clients and services issues
• Prepare statistical and other reports as required
• Adhere to all procedures, rules and guidelines for the safety and security of residents and staff
• Ensure an adequate amount of necessary supplies are maintained (i.e. forms, logbook, cell phone, charger, identification, bus tickets and first aid supplies)
• Perform additional duties when required

WORKING CONDITIONS:

• May deal with angry and abusive clients
• May encounter verbal abuse
• May be required to deal with client overdose and other medical situations

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Relevant community college/university education in social work or related fields
• Alternative combinations of education and experience may be considered

EXPERIENCE AND KNOWLEDGE:

• Minimum 3 years\' experience working with an urban, hard-to-serve population with addiction and/or mental health issues
• Effective experience in working cooperatively with community resource agencies
• Knowledge of local housing placement resources, and processes for particularly hard-to- serve clients
• Experience administering Narcan and/or Narcan training a strong asset

SKILLS AND CAPABILITIES:

• Strong interpersonal and leadership skills
• Effective communication skills, particularly in negotiating and advocating for clients\' needs
• Good writing skills for documentation and correspondence
• Strong computer skills including a working knowledge of Microsoft Office and Excel
• Excellent interpersonal skills
• Bilingualism (English & French) is an asset
• Valid Ontario Class \xe2\x80\x9cG\xe2\x80\x9d Driver\'s License, personal vehicle required and insurance, current copy of driver\'s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required for daily travel within City of Ottawa limits
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

HOURS: Monday to Friday 8:00am - 4:30pm (on call when needed)

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all new employees within the Province of Ontario, Social Services sector. The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

The Salvation Army