Job Description

Job Overview:

We are seeking a motivated and detail-oriented Client Care Specialist to join our team. In this role, you will work closely with our Client Care Team and therapists to ensure seamless client care and operational efficiency. If you thrive in a positive and collaborative work environment, we encourage you to apply.

Responsibilities:

Maintain strict confidentiality in all aspects of work

Provide courteous and attentive assistance to clients via phone, email, and fax

Follow up with clients through various channels to ensure their needs are met

Process referrals and manage scheduling using practice management software

Foster inclusive and caring communication with staff and clients

Format and proofread reports, assessments, and other documentation

Maintain cleanliness and organization of treatment rooms and facilities

Attend team meetings and actively participate in discussions

Process and manage receivables accurately and efficiently

Skills:
- Previous experience in a professional office setting is preferred
- Strong organizational skills with attention to detail
- Ability to handle phone calls with professionalism and courtesy
- Knowledge of basic data entry procedures
- Familiarity with front desk operations
- Excellent phone etiquette and communication skills

If you are a motivated individual with a passion for providing exceptional administrative support, we encourage you to apply for this position.

Job Type: Part-time

Pay: $18.00-$22.00 per hour

Expected hours: 20 - 25 per week

Benefits:

Casual dress Company events On-site parking
Flexible language requirement:

French not required
Schedule:

Monday to Friday
Education:

Secondary School (preferred)
Experience:

Front desk: 1 year (preferred) Administrative: 1 year (required)
Work Location: In person

Expected start date: 2025-09-22