Job Description

Are you looking for an exciting new opportunity? Join a team with a 65-year history of leadership in optimizing communications. Founded in Montreal in 1953, this organization has focused on providing businesses in the greater Montreal area, across the country, and around the globe with top-tier equipment and service. They specialize in telecommunications, VoIP, and IT infrastructure, allowing clients to focus on core business activities.
The company is searching for a skilled Telephony Support Engineer to join the team and have long term growth opportunities. Ready to take the next step in your career? Apply today, and let's discuss your future!
Responsibilities:

• Provide ongoing support for telephony systems such as 3CX, Avaya, Mitel, and Shortel, troubleshooting issues and ensuring uptime.
• Assist in maintaining network performance, specifically for Cisco and Fortinet devices, resolving connectivity or security issues.
• Diagnose and resolve VoIP-related problems, including call quality issues and SIP trunk configurations.
• Offer technical support to users, including troubleshooting telephony and network-related problems.
• Monitor telephony and network systems, identify potential issues, and proactively take corrective action.

Skills Required:

• Strong experience supporting telephony platforms such as 3CX, Avaya, Mitel, and Shortel.
• Proficiency in troubleshooting VoIP systems and SIP trunk issues.
• Solid understanding of network protocols, with experience supporting Cisco and Fortinet devices.
• Familiarity with Ubiquiti networking devices for troubleshooting connectivity and performance issues.
• Strong diagnostic skills for resolving telephony and network-related issues quickly and efficiently.
• Excellent ability to communicate with end-users and technical teams to resolve issues.

Benefits:

• Remote work (75% of the time)
• Medical Care
• Life Insurance
• Annual Bonus
• Options for Overtime
• All certifications paid for
• 3-4 weeks PTO

Salary:

• $55,000 to $75,000 base

Skills Required