Telephone Claims Representative (Remote) Portage Mutual Insurance, a trusted property and casualty insurer located in Portage La Prairie, Manitoba is seeking an adaptable and conscientious individual to join the team. You will have the option to work in a flexible work environment (remote, in-office or hybrid) and will be an integral part of the team. As a Telephone Claims Representative, you will use remote investigation techniques to gather details of insurance claims, secure statements, review estimates, negotiate settlements and work closely with both customers and service providers to bring claims to a resolution. Primary Responsibilities
Review new losses and prepare investigation plan.
Contact the insured to discuss loss details.
Explain claims process in a clear and concise manner to the policyholder to ensure efficient claims experience.
Secure recorded statements with policyholders, third parties, independent witnesses and any other stakeholder as necessary
Secure photographs of losses, diagrams, etc.
Collect evidence to preserve subrogation as necessary.
Engage experts (engineers, appraisers, etc.) as needed to assist in determining facts
Evaluate liability and identify subrogation opportunities.
Identify subrogation opportunities.
Identify salvage opportunities.
Obtain official reports - police, fire and medical providers.
Required Skills:
High school diploma required
Chartered Insurance Professional designation or willingness to work towards designation required
Minimum of one-year experience in the insurance industry, service industry or transferable technical position (construction, automobile repair, agriculture)
Demonstrated skills with Microsoft Suite (Word, Excel, Outlook, Teams)
Excellent customer service and interpersonal skills
Exceptional written and verbal communication skills
Ability to work independently and as part of a collaborative team environment
Must work well with brokers, vendors, policyholders and coworkers
Must display a courteous and professional manner at all times
At Portage Mutual Insurance, we believe our people are the key to our company\xe2\x80\x99s success and they are our #1 priority. We take pride in offering each of our employees a variety of company benefits that are competitive in today\xe2\x80\x99s market, as well as our commitment to continual improvement in providing you with an opportunity to enjoy a challenging and rewarding work environment. Job type: Full-time, Permanent Location: Portage La Prairie, Winnipeg MB, hybrid, remote Benefits include:
Competitive compensation package
Health, Dental and Group Life Insurance Coverage
Professional development opportunities
Company Pension Plan
Accumulation of paid personal time off in addition to vacation time
Office, hybrid or remote locations with flexible schedule
Portage Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation. Job Types: Full-time, Permanent Benefits:
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Flexible schedule
Life insurance
Paid time off
Tuition reimbursement
Vision care
Work from home
Schedule:
Monday to Friday
Work Location: Remote Application deadline: 2023-03-17
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