Job Description

Requisition ID: 352105

Position Number: 20020576

Posting End Date: January 22, 2024

City: Winnipeg

Employer: Shared Health

Site: Shared Health - Digital Health Air Canada

Department / Unit: Digital Telecom Services

Job Stream: Non-Clinical

Union: Non Union

Anticipated Start Date - End Date: 03/11/2024 - 03/07/2025

Reason for Term: Maternity Leave

FTE: 1.00

Anticipated Shift: Days

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

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Position Overview

Provide technical customer service support for wireless products and services and overall assistance and support to the service area as required.

Experience

• 1 year of experience:

• providing direct technical support of wireless devices (including Apple and Android) and customer service using formalized call tracking/work order management software tools (such as Remedy), and
• providing user support for telephone systems, facsimile, teleconferencing
• preparing accounts reconciliation, tracking expenses and issuing invoices specific to call accounting (long distance and mobility account charges)
• collaborating with vendors on service quotes, account reconciliation and service escalations
• Previous experience providing technical telecommunication support in a large acute health services facility is an asset

Education (Degree/Diploma/Certificate)

• Secondary school diploma (Manitoba standards)
• Formal training in applied office skills (including MS Office) is required, post-secondary education in telecommunications management is preferred

An equivalent combination of relevant education and experience may be considered.

Certification/Licensure/Registration

Not applicable

Qualifications and Skills

• Demonstrated staff level leadership. The provincial health system in Manitoba has adopted the

framework.

Physical Requirements

• Must be able to work safely in a typical computerized office environment with frequent meetings, and to lift and carry items of up to approximately 10 kg
• Interruptions to respond to questions are common; dedicated and focused time for planning and concentration can be scheduled

This term position may end earlier as outlined in your collective agreement.

We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.

Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Winnipeg Regional Health Authority