Job Description

:
As the Regional Manager, Clinical Informatics & Applications \xe2\x80\x93 Regional Digital Health, you will report to the Regional Director of Clinical Informatics and Applications, under Regional Digital Health and will be responsible for leadership and oversite for the Clinical Informatics \xe2\x80\x93 Applications Team that is a mix of clinical and non-clinical staff. This role is responsible for ensuring appropriate resources and supports are in place ensuring standardization in clinical, and system workflows, change management governance, ensuring efficient high quality system development, and maintenance. Responsible to ensure responsive management of service requests and overall management of systems, providing service excellence as related to systems to Team RVH and as lead agency to the partner hospitals. This position will provide leadership related to service deliverables, with an emphasis on ensuring clinical priorities and workflows are understood and translated into systems reflective of best practices through system design, development, and implementation ensuring SLA\xe2\x80\x99s and service deliverables are met operationally and as lead agency. The manager has oversight for day-to-day operations as lead agency for both Team RVH and the partner hospitals providing service and support for MEDITECH HCIS and associated integrated applications and services. This includes human resource leadership, financial planning and budgeting, hospital clinical program support, and vendor management. In addition, the manager has direct responsibility to support internal large capital projects with the appropriate resources and leadership support on steering committee work and vendor management/liaison. The role involves successful collaboration with the partner Professional Practice Leaders, Regional Digital Health Leadership Team, site leadership, and clinical stakeholders to determine and prioritize the clinical, business, regional and provincial initiatives that are consistent with regional partners goals and objectives. The manager must follow through with commitments and foster mutual trust with fellow employees, assume additional responsibility without being asked and encourage fellow team members to make innovative contributions and embrace new ideas that align with the RVH MyCare values. QUALIFICATIONS
Preferred Education & Experience

• Baccalaureate degree from a regulated Registered Health Care Profession and/or Computer Sciences, or Health IT related discipline required.
• Master\xe2\x80\x99s preparation preferred.
• Current registration in a Professional organization is an asset.
• Membership in discipline-specific Professional Associations preferred.
• Change Management Practitioner Certification preferred.
• Previous MEDITECH implementation experience is an asset.
• Project Management Certification or equivalent experience is an asset.
• Project Management experience with large, complex IT clinically impacted projects, including central, regional, and provincial planning, reporting and implementations.
• Informatics experience in Health Information Systems, MEDITECH experience is preferred.
• Minimum of 3 - 5 years Leadership experience in Informatics, health care IT, or hospital environment leading operational management of systems implementations, upgrades and related applications and technology projects preferred.
• Minimum of 5 years varied clinical practice experience with demonstrated clinical excellence.
• Familiarity with the Regulated Health Care Professions Act of Ontario, standards of practice and scope for discipline.
• Demonstrated progressive experience with incident management of critical clinical informatics incidents service, and support escalations for clinicians, understanding of critical and technical escalations, and clinical applications support teams.
• Quality and risk management experience preferred \xe2\x80\x93 Procurement experience with RFP interpretation and analysis.

• Excellent organizational skills and ability to handle multiple projects at one time.
• Understanding of professional standards and management of ethical issues.
• Demonstrated ability to manage change and to foster an environment which promotes personal accountability.
• Demonstrated understanding of information security, health care reporting requirements and overall application of privacy and confidentiality, and as related to systems and technologies in healthcare.
• Experience with Aria Oncology Information Systems preferred \xe2\x80\x93 Experience working in ITIL environment, ITIL certification preferred.
• Excellent leadership experience, abilities to lead by example, teach, direct, motivate staff and ability to resolve conflict, experienced in crucial conversations.
• Ability to positively influence and motivate staff and teams to complete desired actions in meeting project goals and deadlines and support culture shift.
• Excellent interpersonal skills and ability to work with diverse groups of people.
• Experience leading/supporting analysis through planned and unplanned downtime plans, and procedures through advice, guidance, and direction; provider expertise for downtime communication.
• Effective verbal and written communication skills that are adapted to meet targeted audiences, and effectively facilitate discussions.
• Support committees, working groups and project teams as an Informatics and Applications Leader, advising on requirements and recommendations representing the Regional Digital Health department as required.
• Demonstrated commitment to improving patient flow throughout the facility.
• Collaborates and communicates well at all levels of leadership and with various members of the Interprofessional Health Care Team to ensure efficient high-quality systems, data, reporting and ultimately safe quality patient care both in the hospital and with other partner hospitals.