Job Description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support. We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values. We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs. We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for an On-site Technology Support Specialist to join our team in our Toronto Office!

As a member of our IT Team, you will be providing on-site technical support to all staff on the firm's

software applications and user hardware.



If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your day as a Technology Support Specialist

Provide technical support to all staff on all of the firm's software applications and user hardware(printers, smartphones, monitor, terminal, etc...). Responsible for opening, monitoring, escalating, resolving, closing, and following up on all calls in a timely manner. Provide ongoing troubleshooting assistance to all staff members in regards to training and support of firm hardware and software. Maintain advanced knowledge of firm's mission critical main software applications as well as a good working knowledge of all firm owned application software. Updating of the Technical Support database and providing reports as requested. Communicate with all IT team members. Escalate calls in a timely manner to second or third level support and follow up on calls. Provide input to help develop and implement Technical Support standards, policies and procedures aswell as providing experimentation with and feedback on new software. Use remote access software as required to connect to staff member computers. Maintain availability and responsiveness by carrying a company-provided smartphone (iPhone) duringregular working hours. Other duties as assigned.

Our Ideal Candidate

Two or more years of experience in IT. College certificate in PC support, or equivalent work experience. Strong team player with excellent communication and interpersonal skills. Advanced knowledge of Microsoft Office 2019 or Office 365 (Word, PowerPoint, Excel, and Outlook). Working knowledge of Windows 10 and Windows 11 Ability to effectively prioritize workload, demonstrate good judgment, and able to work under pressure. Normal working hours are 8:30am to 4:30pm.

Who we are.

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

More about us

Let's stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.



Visit our website to learn more about us: bflcanada.ca/



BFL CANADA is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.



Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.



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