Job Description

Technology Support Analyst - Limited Term

Tracking Code: req594

Faculty/Department: Information Technology (IT) Services Department

Number of Positions: 1

Appointment Type: Limited Term

Hours of Work: 35 hours per week

Salary Range: Level 8 - Starting Salary, Step 1 $62,834

Posting Date: May 31, 2023

Closing Date: June 14, 2023

Job Summary: The TSA provides technical consultation and support for the University and determines technology requirements that support organizational goals. This position is responsible for the gathering, analysis, recommendation and implementation of technology requirements. Additionally, responsible for desk side support for employees and teaching labs, as well as research labs on a case by case basis.

Nature of work:
This person will repot to the Digital Learning Manager

Responsibilities/accountabilities:

• Gathering and analyzing IT learning technology requirements of faculty and departmental clients
• Educating Staff and Faculty in the use of Technology, Troubleshooting and Installation/Testing
• Lab set up.
• Faculty and Staff laptop hardware/software Refresh
• Daily tasks (Imaging, Special Events, Research computers, Documentation and Level 2 support and student support)

Required Skills:

• Client support in an enterprise environment.
• Mass deployment and distribution of different computer systems and software.
• Experience working in a Windows Active Directory environment.
• Experience with PC and Mac platforms would be an asset.
• Troubleshooting and problem solving.

Required Education:

Completion of a Formal Post-Secondary/College/University Program of Three Academic Years
Over 3 years and including 5 years

• Verification of Academic credentials may be required

Required Experience:

• Client support in an enterprise environment.
• Mass deployment and distribution of different computer systems and software.
• Experience working in a Windows Active Directory environment.
• Experience with PC and Mac platforms would be an asset.
• Troubleshooting and problem solving.

How to Apply:

Interested candidates should submit in electronic format a covering letter and their resume. Applications will be accepted until June 14, 2023 or until a suitable candidate is found. We appreciate all applications received; however, only those candidates selected for an interview will be contacted.

This position falls within the bargaining unit represented by the Ontario Public Service Employees Union (OPSEU) and will be subject to the terms and conditions of the collective agreement between the university and the OPSEU. To the extent that policies are not included in the collective agreement, employment will also be governed by the university\'s policies which may also be found on our website and which may be amended from time-to-time.

Ontario Tech University is an equal opportunity employer and welcomes applications from all qualified candidates, while especially encouraging applications from women, members of visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation, gender identity, and gender expression. All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents and Indigenous Peoples in Canada will be given priority.

Ontario Tech University respects people\'s different needs and therefore will take all reasonable steps to ensure accommodation for applicants where appropriate. The University is also committed to ensuring that confidentiality is maintained throughout all aspects of the recruitment cycle.

If you require accommodation, please contact , Health and Disability Management Specialist. For more information about the universities policies for accommodating employees with disabilities please review the university\'s

The university acknowledges the lands and people of the Mississaugas of Scugog Island First Nation which is covered under the Williams Treaties. We are situated on the Traditional Territory of the Mississaugas, a branch of the greater Anishinaabeg Nation which includes Algonquin, Ojibway, Odawa and Pottawatomi.

Job Location: Oshawa, Ontario, Canada

Expected Start Date: 6/1/2023

Expected End Date: 5/31/2024

Ontario Tech University