Job Description

:
JOB TITLE: TECHNOLOGIST, WEB CONTENT
DEPARTMENT: CORPORATE SUPPORT SERVICES
POSTING NUMBER: 104719
NUMBER OF POSITIONS: 1
JOB STATUS & DURATION: Full Time Permanent
HOURS OF WORK: 35 hour workweek
LOCATION: Hybrid Model - once working onsite, you will report to the location of West Tower.
SALARY GRADE: 8
SALARY RANGE: 1ST STEP: $72,035.60 per annum
2ND STEP: $75,839.40 per annum
JOB RATE: $79,825.20 per annum

JOB TYPE: Union
POSTING DATE: August 17, 2022
CLOSING DATE: August 30, 2022

AREA OF RESPONSIBILITY:

Reporting to the Team Lead, IT, this position is responsible for developing web interfaces, preparing documentation, conducting training, monitoring social media, and developing client relationships with City of Brampton business unit staff to develop web content and ensure customer service standards are met.

• Envision, design and develop the web user interface as per client needs and requirements for the City of Brampton’s internal and external web portals.
• Coordinate and produce digital media (digital photography, video and audio) related to departmental initiatives.
• Prepares documentation related to customer service provision, which include internal and external procedures to respond to inquiries, customer service software procedures, presentations, project management documentation, and permission architecture.
• Analyze problems, issues, and proposals; propose fixes, establish workarounds, provide solutions to problems and/or implement appropriate course of action related to the design aspect of portals and web technologies.
• Conducts training of employees on web technologies and other customer service software to maintain efficient and consistent service delivery.
• Liaises with business unit clients and vendors for user requirements gathering, training and implementation of web solutions to gain a thorough understanding of customer service needs.
• Research new technologies through conducting research of emerging web and SharePoint solutions.
• Benchmark other municipal web sites to identify areas for improvement.
• Monitor and post content to social media channels to ensure the information is current and accurate.
• Participate as a representative from the division on cross-functional teams that are working on the procurement and acquisition of software programs, which may include testing programs and analyzing and developing tools for extracting call volumes from software.
• Performs other related duties as assigned.

SELECTION CRITERIA:

• High School (Grade 12) plus an additional program of over two years and up to three years in Business Technology, Information/Computer Systems/Web Technology programs or equivalent.
• Over two (2) years, up to and including four (4) years experience in web site analysis and technical writing.
• Exposure to a Municipal environment is an asset.
• Experience with MS Office applications, MS Project, MS Visio and web technology/digital imaging software/tools, i.e. Adobe Product Suite, SharePoint, Microsoft Dynamics CRM, Gimmal, HTML and JavaScript.
• Excellent public relations and customer service skills;
• Able to work independently and as part of a team;
• Demonstrated proficiency in oral and written communication skills;
• Ability to work effectively with staff in a team environment.

**Various tests and/or exams may be administered as part of the selection criteria.

Alternate formats will be provided upon request.

Interview: Our recruitment process will be completed with video conference technology.


As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

If this opportunity matches your interest and experience, please apply online by clicking the button above reference #104719 by August 30, 2022 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.
Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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