Job Description

Technical Writing Specialist

Date: Dec 1, 2023 Location: CA Company: Independent Electricity System Operator
INDEPENDENT ELECTRICITY SYSTEM OPERATOR (IESO)



Requisition ID:
19428


Location:
Oakville, ON (Hybrid)


Status:
Regular


Business Unit:
Information & Technology Services


Why join us?

You\xe2\x80\x99ve got great skills. And you want to use them in an organization where you know what you do every day matters. We get that.

We also know that ensuring Ontarians have access to affordable and reliable power doesn\xe2\x80\x99t happen by accident. So we give you the tools, flexibility and support you need to achieve your goals, and development opportunities to help you grow. You\xe2\x80\x99ll thrive in a collaborative, team-based environment that values your unique skills and experiences \xe2\x80\x93 and recognizes that when you do better, we become even better too.

Who we are

The Independent Electricity System Operator (IESO) works at the centre of the province\xe2\x80\x99s power system, ensuring Ontarians have access to reliable and cost-effective electricity when and where they need it. We operate the province\xe2\x80\x99s electricity grid 24/7, design, run and oversee the wholesale electricity markets, and plan and prepare to meet Ontario\xe2\x80\x99s electricity needs \xe2\x80\x93 now and into the future.
The opportunity
The Technical Writing Specialist will work with a team of highly technical experts on solution and system design. Lead the development of all design and technical documentation as it relates to business requirements, project management, solution specifications and training materials required for business processes, information systems and related tools associated with policies and standards used within the Smart Metering Entity/IESO organization.
Provide guidance regarding the appropriate use and interpretation of information produced by, or related to Smart Metering Entity and participate in internal and external stakeholdering and ensure feedback is incorporated into technical documentation.
What you\xe2\x80\x99ll do

• Document the proposed changes and technical designs arising from Smart Metering activities
• Develop appropriate processes to support Smart Metering activities and document technical design process objectives, tasks, risks and controls in summary documentation (e.g. risk-control matrices).
• On an on-going basis, assist technical experts, design team and leadership team to drive towards an effective and efficient documentation process.
• Develop training materials for self-directed or teacher facilitated training using different tools.
• Deliver new or revised IESO-controlled documents as required within the design process and continually improve the documentation processes of the group.
• Develop and maintain appropriate processes, systems and analytic tools used to evaluate and estimate impact of changes in the Smart Metering design.
• Provide other IESO staff with guidance regarding the appropriate use of technical documentation and identify that standards, procedures, policies and other internal documentation are consistent with the technical documentation.
• Participate in the development and delivery of internal and external training as required.
• Work collaboratively with other members of the supervisor\xe2\x80\x99s team to effectively implement the goals of the team within the context of the broader corporate direction.
• Participate in internal and external stakeholdering and ensure feedback is incorporated into technical documentation
• Perform other duties as required.

What you need to succeed
Education:

• Requires knowledge of to interpret highly technical information and translate into procedural instructions. Requires analytical and organization skills, excellent written and oral communication skills in order to prepare effective reports, business process documentations, guides, system documentations, and to deal effectively with contacts involved in accomplishing work objectives.
• This knowledge is considered to be normally acquired through the successful completion of four years university education in the appropriate field, or the equivalent.

Experience:

• Requires experience to understand business processes as they relate to the development, implementation and maintenance of documentation on business policies, procedural instructions and other related documentation and reports.
• Requires proven excellent facility in written and oral communications, including the ability to prepare effective documentation, recommendations and reports.
• Requires a strong background in the utility business and Meter Data Management systems to become familiar with the inherent factors and problems influencing the energy industry. Requires a background that allows for broad thinking and high analytical and reasoning skills. Requires project management skills to effectively complete work objectives/projects on time.
• Requires computer skills and demonstrated experience in the review of vast amounts of information, breaking it down, prioritizing and synthesizing several related trends to determine relevant impact within the IESO.
• Requires good customer service skills.
  

A period of over 8 years, up to and including 10 years is considered necessary to gain this experience.
What\xe2\x80\x99s in it for you

• A comprehensive total rewards program, including best-in-class benefits and a flexible workplace
• A challenging, fast-paced and collaborative team environment, where your perspectives and experiences matter
• Leaders who support your growth and success through regular feedback and coaching The opportunity to work with some of the brightest minds in the industry

Deadline: December 17, 2023 at 11:59PM

For future reference, please ensure to save a copy of the job description as it will no longer be available once the posting closes.

At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment \xe2\x80\x93 one that values every team member\xe2\x80\x99s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know.
We thank you for your interest in a career at the IESO, but we will only contact those candidates selected for an interview.

Note: The successful candidate must be eligible to work in Canada and will be subject to a background check.

The IESO offers a hybrid work model program to most of our employees, based on business needs. Individuals participating in the program can work an average of three days per week remotely within Ontario. It also offers three flex weeks when individuals can work remotely within Ontario. When working in the office, you will be located at our Oakville, ON location.

Join our talent community

Sign up for talent community; stay in touch, find out about new opportunities \xe2\x80\x93 and discover how you can make a difference. Discover how we use our expertise and commitment to deliver reliable and affordable electricity to Ontario\xe2\x80\x99s businesses and communities, and how we\xe2\x80\x99re innovating to secure a stronger energy future for all Ontarians. Visit Careers at IESO and be sure to follow us on LinkedIn.

Find out why we were selected as Greater Toronto\xe2\x80\x99s Top 2023 Employers, and what we offer.