Job Description

NTI Boilers Inc. is a manufacturer of residential and commercial heating equipment founded in Saint John, New Brunswick, Canada. With over 50 years in business, NTI has found success across North America, and is continuing to expand.NTI Boilers Inc is part of Ariston Group, a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for hot water, space heating and air treatment, as well as components and burners. Listed on Euronext Milan since November 2021, in 2023 the Group reported almost 3.1-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 29 production sites and 29 research and development centers. The Group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The Group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity systems. The Group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Chaffoteaux, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.As part of the Parts & Services Team, the Technical Support Specialist is a point of contact for technical heating system issues to clients and consistently delivers high-quality customer service.DUTIES & RESPONSIBILITIES:\xc2\xb7 Provide customer support for technical heating system issues to clients via email and telephone.\xc2\xb7 Diagnose and resolve product technical issues for customers.\xc2\xb7 Provide technical expertise and troubleshooting to field technicians to help resolve heating equipment issues.\xc2\xb7 Consistently deliver high-quality customer service to our clients.\xc2\xb7 Assist engineering in the product development cycle.\xc2\xb7 Assist with the product warranty processes.\xc2\xb7 Assist with technical writing, issuing technical bulletins, and product manual updates.\xc2\xb7 Perform other duties as required.TECHNICAL EXPERTISE:\xc2\xb7 Strong interpersonal communication skills\xc2\xb7 Previous experience in customer service or a call center\xc2\xb7 Ability to listen effectively and respond professionally.\xc2\xb7 Team player\xc2\xb7 Technical and mechanical inclined and interested.\xc2\xb7 Speaking multiple languages is considered an asset.\xc2\xb7 Interested in continuous learning.We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.NTI Boilers Inc. is a manufacturer of residential and commercial heating equipment founded in Saint John, New Brunswick, Canada. With over 50 years in business, NTI has found success across North America, and is continuing to expand.NTI Boilers Inc is part of Ariston Group, a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for hot water, space heating and air treatment, as well as components and burners. Listed on Euronext Milan since November 2021, in 2023 the Group reported almost 3.1-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 29 production sites and 29 research and development centers. The Group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The Group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity systems. The Group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Chaffoteaux, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.As part of the Parts & Services Team, the Technical Support Specialist is a point of contact for technical heating system issues to clients and consistently delivers high-quality customer service.DUTIES & RESPONSIBILITIES:\xc2\xb7 Provide customer support for technical heating system issues to clients via email and telephone.\xc2\xb7 Diagnose and resolve product technical issues for customers.\xc2\xb7 Provide technical expertise and troubleshooting to field technicians to help resolve heating equipment issues.\xc2\xb7 Consistently deliver high-quality customer service to our clients.\xc2\xb7 Assist engineering in the product development cycle.\xc2\xb7 Assist with the product warranty processes.\xc2\xb7 Assist with technical writing, issuing technical bulletins, and product manual updates.\xc2\xb7 Perform other duties as required.TECHNICAL EXPERTISE:\xc2\xb7 Strong interpersonal communication skills\xc2\xb7 Previous experience in customer service or a call center\xc2\xb7 Ability to listen effectively and respond professionally.\xc2\xb7 Team player\xc2\xb7 Technical and mechanical inclined and interested.\xc2\xb7 Speaking multiple languages is considered an asset.\xc2\xb7 Interested in continuous learning.We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.Location:Saint John, CA, E2HPosting Date: Nov 13, 2024

Ariston Group