Job Description

NTI Boilers Inc. is a manufacturer of residential and commercial heating equipment founded in Saint John, New Brunswick, Canada. With over 50 years in business, NTI has found success across North America, and is continuing to expand.NTI Boilers Inc., is part of Ariston Group, a global leader in sustainable solutions for hot water and space heating, components and burners. In 2022 the Group, with the pro-forma inclusion of Wolf-Brink, reported almost 3.1 billion euro revenues. As of today, Ariston Group has over 10,000 employees, representative offices in 43 countries, 28 production sites and 30 research and development centers in 5 continents. Ariston Group is listed on Euronext Milan since November 2021. Ariston Group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrid solutions and solar thermal systems. The Group also stands out for its continuous investment in technological innovation, digitalization and advanced connectivity systems. The Group offers a full range of products, solutions and services mainly under the global brands Ariston, Elco and Wolf, and also operates under iconic brands such as Calorex, NTI, HTP, Chaffoteaux, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.In the Technical Support Specialist role, you will be part of the team supporting our customers when needed and striving to deliver excellent customer service. In our technical call center, you will be supporting customers, contractors and callers with a variety of technical issues related to our heating products. This position will have the opportunity to grow and progress in our technical department, and the broader organization!You will be responsible for the following activities:

• Provide customer support for technical heating system issues to clients via email and telephone.
• Diagnose and resolve product (boilers and related parts) technical issues for customers.
• Provide technical expertise and troubleshooting to field technicians to help resolve heating equipment issues.
• Consistently deliver high-quality customer service to our clients.
• Assist engineering in the product development cycle.
• Assist with the product warranty processes.
• Assist with technical writing, issuing technical bulletins and product manual updates.
• Perform other duties as required

The ideal candidate has a background in HVAC or heating, and at minimum completion of high school/GED. They will also have:

• A preferred Technical degree

• Strong interpersonal communication skills
• A positive attitude (customer oriented)
• Capability to work independently and in a team
• Technical and/or mechanical inclination and interest
• Previous experience in customer service or in a call centre, would be a plus!
• Ability to listen effectively and respond professionally via multilple technologies
• Ability to speak multiple languages is considered a plus.

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.NTI Boilers Inc. is a manufacturer of residential and commercial heating equipment founded in Saint John, New Brunswick, Canada. With over 50 years in business, NTI has found success across North America, and is continuing to expand.NTI Boilers Inc., is part of Ariston Group, a global leader in sustainable solutions for hot water and space heating, components and burners. In 2022 the Group, with the pro-forma inclusion of Wolf-Brink, reported almost 3.1 billion euro revenues. As of today, Ariston Group has over 10,000 employees, representative offices in 43 countries, 28 production sites and 30 research and development centers in 5 continents. Ariston Group is listed on Euronext Milan since November 2021. Ariston Group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrid solutions and solar thermal systems. The Group also stands out for its continuous investment in technological innovation, digitalization and advanced connectivity systems. The Group offers a full range of products, solutions and services mainly under the global brands Ariston, Elco and Wolf, and also operates under iconic brands such as Calorex, NTI, HTP, Chaffoteaux, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.In the Technical Support Specialist role, you will be part of the team supporting our customers when needed and striving to deliver excellent customer service. In our technical call center, you will be supporting customers, contractors and callers with a variety of technical issues related to our heating products. This position will have the opportunity to grow and progress in our technical department, and the broader organization!You will be responsible for the following activities:

• Provide customer support for technical heating system issues to clients via email and telephone.
• Diagnose and resolve product (boilers and related parts) technical issues for customers.
• Provide technical expertise and troubleshooting to field technicians to help resolve heating equipment issues.
• Consistently deliver high-quality customer service to our clients.
• Assist engineering in the product development cycle.
• Assist with the product warranty processes.
• Assist with technical writing, issuing technical bulletins and product manual updates.
• Perform other duties as required

The ideal candidate has a background in HVAC or heating, and at minimum completion of high school/GED. They will also have:

• A preferred Technical degree

• Strong interpersonal communication skills
• A positive attitude (customer oriented)
• Capability to work independently and in a team
• Technical and/or mechanical inclination and interest
• Previous experience in customer service or in a call centre, would be a plus!
• Ability to listen effectively and respond professionally via multilple technologies
• Ability to speak multiple languages is considered a plus.

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.Location:Saint John, CA, E2HPosting Date: Nov 8, 2024

Ariston Group