Job Description

JOB INFORMATION
Requisition ID: 6468
Number of Vacancies: 1
Department: Capital Project Delivery Office (20001211) - Capital Project Delivery Office (30000448)
Salary Information: $69,342.00 - $86,686.60
Pay Scale Group: 7SA
Employment Type: Regular
Weekly Hours: 35 Off Days: Saturday/Sunday Shift: Day
Posted On: September 14, 2022
Last Day to Apply: September 20, 2022
Reports to: Supervisor, Practices & Procedures

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

General Accountability

Develop, draft, revise, and release technical and process documentation related to all aspects of management, installation, testing, operations, maintenance, and repair within the Infrastructure and Engineering Group.

Key Job Functions

• Lead the development and writing of documentation that is clear, concise, accurate, and timely in order to meet internal and external stakeholders' needs and requests for use across multiple areas of the organization
• Develop comprehensive documents that adhere to TTC and industry best practices and are in alignment with engineering solutions, safety and environment practices, legislation, original equipment manufacturer (OEM) manuals, subject matter expert knowledge and all TTC policies, procedures, and guidelines
• Manage the document development process including the review, approval and release to stakeholders
• Review and revise documents when requested and/or as per new designs, process changes, or changes to safety and environment requirements and legislation
• Prepare technical documents, reports and updates that meet requirements and use a variety of software (e.g. Word, Excel, PowerPoint, Visio)
• Liaise with all levels of management, supervisory, technical and field personnel to understand tools, equipment and processes, and recommend and implement improvements
• Coordinate meetings with various stakeholders and organize on-site validation activities
• Collaborate with applicable stakeholders to facilitate the timely release of documents
• Perform research applicable to the goals and objectives of the document being developed
• Attend and participate in meetings, discussion and site visits to observe and analyze operations
• Participate in technical problem solving, complex diagnostics, and quality assurance activities
• Respond to inquiries, provide status updates, and communicate all aspects pertaining to technical writing
• Update and maintain section administrative records, the Document Management System (DMS) and the Intranet site
• Attend internal and external training as required or requested
• Act as a designate and/or assist the Supervisor and other team members as required
• Comply with TTC policies, rules, regulations, procedures and safe work practices
• Perform related duties as assigned
• Participate in the TTC's Customer Service Ambassador Program
• Support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Help to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies

Skills

• Apply analytical skills
• Maintain documentation and historical records
• Perform relevant mathematical calculations and statistical analyses
• Use office technology, software and applications

Education and Experience

Completion of a post-secondary college diploma or university degree in a related discipline (i.e. Electrical or Mechanical Engineering Technology) or a combination of education, training and experience deemed to be equivalent.

Additional Requirements

• Excellent technical writing and editing skills required to develop technical and process documentation including procedures, standard operating procedures, work methods, forms, templates, reports, presentations, and guides
• Strong, well-developed and effective interpersonal and communication skills to communicate with a diverse set of stakeholders across the organization from front-line workers to executive management.
• Proficient in the use of a personal computer and applications including MS Office, AutoCAD, Draftsight and/or Solidworks, and familiarity with or ability to quickly learn the data and methodologies for Inventory Finance System (IFS), and Maximo
• Good judgement supported by strong analytical and problem-solving skills
• Ability to use software and database packages to analyze information and develop trends, statistical profiles and economic comparisons
• Demonstrated collaboration, organization and planning skills
• Strong attention to detail and adherence to timelines
• Demonstrated proficiency in structured / unstructured document authoring and design using Adobe FrameMaker is an asset
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Human Resources - Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

Note: All TTC Employees are required to be fully vaccinated as a precondition of employment in accordance with

We thank all applicants for their interest but advise only those selected for an interview will be contacted.