Job Description

Work Term: Permanent Work Language: English Hours: 40 to 50 hours per week Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience: 5 years or more Computer technology/computer systems technology

Work setting

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Private company, corporation or industry Computer graphics or technical special effects

Tasks

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Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents Provide expertise in response to clients needs Coordinate IT projects, including the design and deployment of new IT systems and services

Computer and technology knowledge

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Jira MAC Linux Device drivers Networking software Networking hardware Networking security Intranet Internet Servers Desktop applications File management software Security software Multimedia software Presentation software Mail server software Communication software 3D graphic software Image editing software Project management software Desktop publishing software Mapping and data visualization software Mac OS MS Active Directory MS Office MS Windows SharePoint Spreadsheet TCP/IP Wireless networks

Type of production art

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Visual effects

Area of specialization

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Project management Digital media

Work conditions and physical capabilities

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Fast-paced environment Work under pressure Tight deadlines Handling heavy loads Attention to detail Combination of sitting, standing, walking Bending, crouching, kneeling

Personal suitability

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Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty

Screening questions

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Are you authorized to work in Canada? Do you have experience working in this field? Do you have the equipment you need to work from home (like internet and a workspace)? What is the highest level of study you have completed?

Health benefits

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Dental plan Disability benefits Health care plan Paramedical services coverage Vision care benefits

Financial benefits

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Group insurance benefits Life insurance Registered Retirement Savings Plan (RRSP)

Long term benefits

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* Maternity and parental benefits