Job Description

Duree de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 40 hours per week Education: Experience:

Education

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No degree, certificate or diploma

Work setting

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Computer hardware or software retailer/wholesaler Relocation costs not covered by employer

Tasks

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Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Provide customer service Manage incidents

Supervision

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5-10 people

Computer and technology knowledge

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SQL

Work conditions and physical capabilities

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Fast-paced environment Work under pressure

Personal suitability

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Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty

Screening questions

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Are you authorized to work in Canada? Are you available for shift or on-call work? Do you have experience working in this field? Do you have the equipment you need to work from home (like internet and a workspace)? Do you live near the job location?

Employment terms options

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Early morning Evening Shift Flexible hours

Experience

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3 years to less than 5 years

Employment terms options

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Morning Night On call Day Weekend

Workplace information

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Hybrid

Health benefits

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Dental plan Disability benefits Health care plan Paramedical services coverage Vision care benefits

Financial benefits

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Bonus Group insurance benefits Registered Retirement Savings Plan (RRSP)

Other benefits

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Free parking available Learning/training paid by employer On-site amenities On-site recreation and activities Paid time off (volunteering or personal days) Team building opportunities * Wellness program